Overview
Access Associate Sr Health Jobs in Charlottesville, Virginia, USA at UVA Health System
Position: Access Associate Sr. – Employee Health
UOVUNIUSR
0068418
EXTERNALENUS This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of
communication
. Responsible and accountable for complex patient scheduling including record retrieval, follow up
communication
and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience.
Actively participates on issues resolution and
process improvement
.
Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations.
General Expectations:
Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible.
Provides input on development, revision and implementation of work area procedures to ensureefficient operationsand compliance with regulatory standards.
Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation.
Maintains privacy during all interactions including check-in.
Independently answers telephones, schedules, confirms appointments and maintains appointment and procedure schedules.
Registers patients, takes payments and provides receipts.
Completes requests for service and associated tasks following established timelines.
Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request.
Refers callers to appropriate individuals, and provides routine information following established procedures.
Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current.
Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled.
Abstracts appropriate health data into EMR
Takes ownership of resolving scheduling conflicts for patients and communicates with care team and management.
Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. Documentation should be should be complete and accurate.
Collaborates with appropriate Clinic Triad team (Medical Director, Access and Clinic Managers) to review requested schedule changes to ensure they meet clinic needs.
Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate.
Accurately completes daily attendance in the scheduling system to ensure high quality and reliable data capture
Achieves expected metric targets applicable to scheduling and registration
Scheduling:
Responsible for scheduling multi-specialty and multi-disciplinary patient appointments in defined timeframe accurately and efficiently.
Understands the characteristics and complexity of the patient population and criteria …
Title: Access Associate Sr Health
Company: UVA Health System
Location: Charlottesville, Virginia, USA
Category: Healthcare, Administrative/Clerical
