Overview
Admin and Operation Executive Jobs in Mumbai, Maharashtra, India at Mudita
Title: Admin and Operation Executive
Company: Mudita
Location: Mumbai, Maharashtra, India
Job Description: Operations & Admin Executive
Location: Bangur Nagar, Goregaon West, Mumbai (Work from Office)
Experience: 1-2 years
Joining: Immediate
Laptop: Must have their own
Work Timings: 1:30 PM – 10:30 PM IST, 6 days working
About Mudita
Mudita is a dynamic EdTech company committed to equipping individuals with future-ready skills. Our platform hosts live online workshops, coaching sessions, and training programs, making seamless backend coordination essential. We are looking for an Operations & Client Engagement Executive to manage client interactions, ensure high attendance rates, and streamline operational processes for our live sessions.
Key Responsibilities:
✅ Client Engagement & Follow-Ups:
- Ensure clients attend scheduled Zoom sessions by sending reminders and follow-ups.
- Communicate with clients via WhatsApp, emails, and calls to confirm attendance.
- Address queries and assist clients in accessing scheduled sessions.
✅ Live Session Coordination & Support:
- Set up Zoom links, manage breakout rooms, and monitor live sessions.
- Ensure smooth execution of online workshops and training sessions.
- Track attendance, maintain client engagement reports, and update internal databases.
✅ Backend Operations & Documentation:
- Maintain an attendance and engagement tracking system.
- Support administrative tasks such as scheduling, reporting, and coordination.
- Work with different teams to enhance the efficiency of client interactions.
✅ Process Improvement & Communication:
- Identify and implement strategies to improve client engagement and attendance.
- Coordinate with trainers and internal teams for seamless workflow execution.
- Provide feedback on client concerns and recommend process improvements.
Requirements:
✔ 1-2 years of experience in operations, customer support, or coordination roles.
✔ Good verbal & written communication skills (English & Hindi preferred).
✔ Ability to handle multiple clients and follow up for attendance effectively.
✔ Experience working with Zoom, Google Sheets, and CRM tools is a plus.
✔ Must be located near Bangur Nagar, Goregaon West, Mumbai or willing to commute.
✔ Own laptop is mandatory.
✔ Work from Office (WFO) role – No remote work option.
Why Join Us?
🚀 Be part of a fast-growing EdTech company and gain valuable industry experience.
🎯 Develop client management, coordination, and communication skills.
📈 Work in an energetic and engaging environment with career growth opportunities.
📩 To Apply: fill the google form here -https://forms.gle/6PJuupZiYfJNGzK49
