Overview
Admin-CSR Jobs in Houston, TX at Haulmark Services, Inc.
Haulmark Services is a family run business with over 28 years of experience providing a variety of trucking, brokerage, and supply chain solutions to a diverse range of industries. We currently transport a wide array of commodities; including refrigerated, temperature protected, manufactured goods, chemicals, specialty, and heavy-haul transport throughout the continental U.S. The ideal candidate loves dogs and has experience within the supply chain and/or logistics industry.
Full-time: Monday – Friday (7:30a-4:30p)
Responsibilities:
- Assisting dispatchers with data entry
- Complete daily check calls with meticulous attention to detail
- Ensure that dispatchers have all relevant and necessary information to systematically determine a carrier to be fit to use
- Add new carriers promptly and accurately into Haulmark TMS
- Compile and enter new and updated carrier documents into Haulmark file servers, so that it can be accessed by others
- Maintaining contact with drivers and providing guidance and aid when necessary
- Provide customers with daily status updates on current location, expected delivery and/or pickup times, delays or other issues that would prevent an on-time pick up or delivery
- Scheduling pickup and delivery appointments
- Update and monitor customer TMS
- Track loads in transit by recording and entering accurate and timely information for all current loads
- Ensure that all documentation is saved to the correct file path and in the correct format.
- Accurately notate and color code Load Sheets as transit status progresses
- Prepare delivered loads for supervisor to close out
- Draft KPI reports for supervisors
- Ensure that dispatchers have all relevant and necessary information to systematically determine a customer is eligible to book loads with Haulmark
- Controlling the flow of information as well as authenticating its reliability
- Ensuring operating standards are met from coworkers by several assorted layers of double checks
- Proactively utilizing readily available resources to troubleshoot issues
- Keeping an open line of communication with management and personally seeing to the resolution of specific issues that are commonly faced
- Immediately informing management in the event of any service failure
- Knowledge of transportation modes, equipment types, accessorials, and other industry-specific jargon.
Qualifications:
- Strong data entry skills
- Experience working in a fast-paced environment
- Excellent organization skills with the ability to manage multiple priorities
- Proficiency in Microsoft Office Software/Applications
- Strong problem-solving skills
Preferred Qualifications:
- Proficiency with a TMS (any kind)
- Freight Brokerage Experience
- Experience with FTL/LTL Shipping and Logistics Industry
- Call Center Experience
Employee Perks:
- Weekly team meetings
- Work-life balance
- Training, continuing education, and professional development opportunities
- High energy work environment
- Culture of implementing changes based on employee input and feedback
- We have snacks!
Benefits:
- Health Insurance (50/50)
- Dental & Vision Insurance (Provided)
- Life Insurance (Provided)
- Retirement Plan with matching
- Paid Sick Time
- Paid Vacation
- Paid Holidays
- Educational Reimbursement Program
If you are an ambitious and customer-focused team player, a career at Haulmark Services awaits you.
Compensation is commensurate with experience.
Haulmark Services is an equal opportunity employer.
Pay: $17.00 – $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Office: 1 year (Required)
- working in an office: 1 year (Required)
Ability to Commute:
- Houston, TX 77095 (Required)
Work Location: In person
Title: Admin-CSR
Company: Haulmark Services, Inc.
Location: Houston, TX
Category:
