Overview
Admin Support Jobs in City of Cape Town, Western Cape, South Africa at HealthWare – Medical Technology
Title: Admin Support
Company: HealthWare – Medical Technology
Location: City of Cape Town, Western Cape, South Africa
Company Description
HealthWare Medical Technology provides comprehensive software solutions to manage the clinical, administrative, and financial requirements of care home facilities and hospitals. Our user-friendly and integrated features help improve operational efficiency across all areas. By minimising data entry time and errors, HealthWare enhances clinical documentation and functionalities. Our EMR system ensures all patient records are securely stored, facilitating a paperless environment. Seamless integration allows smooth information flow, improving clinical care coordination and collaboration.
Role Description
We are seeking a proactive and detail-oriented person to join our remote team. In this full-time role, you will support both internal operations and software users by performing administrative tasks and providing support. Key responsibilities include handling email correspondence, maintaining records, data entry, and responding to user support tickets. The ideal candidate is organised, tech-savvy, and capable of working independently in a remote environment.
Key Responsibilities
Respond to user support tickets and assist with resolving basic software issues
Escalate complex issues to technical or operational teams as needed
Track and follow up on open support requests to ensure timely resolution
Handle email correspondence and internal documentation
Maintain organised digital records and files
Perform accurate and efficient data entry
Provide general clerical and administrative support to internal teams
Qualifications
Experience in administrative or clerical roles
Strong written communication skills and attention to detail
Excellent organizational and time-management abilities
Comfortable using software platforms and handling customer/user queries
Ability to work independently and effectively in a remote setting
Familiarity with the Healthcare and/or Software industry is a plus
High school diploma or equivalent required; additional training or certification in administration or support is a plus
Applications close 28 May 2025 at 9am
