Overview
Administration Support Officer Jobs in Abergavenny, Wales, United Kingdom at Aneurin Bevan University Health Board
Title: Administration Support Officer
Company: Aneurin Bevan University Health Board
Location: Abergavenny, Wales, United Kingdom
We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [email protected]
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit – Aneurin Bevan University Health Board
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
Job Overview
The post-holder will provide clerical support to the Diabetes & Endocrinology department , based in Nevill Hall Hospital as well as reception duties.
To answer general queries.
To carry out administrative tasks for the department.
This is a fixed term post for 2 years from start date, to cover the needs of the service.
Main duties of the job
To provide administrative support to the Diabetes & Endocrinology clinics within the Health Board.
Through an initial period of induction, the postholder will gain up-to-date knowledge of outpatient clinics and will enable the
post-holder to make, amend and cancel appointments, handle straightforward queries. The post-holder will obtain a
working knowledge of all clinic protocols in addition to any specific standards for the specialty.
The role will range from updating waiting list entries, making calls to patients, answering telephone calls, booking
appointments using the Myrddin Patient Administration System.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Qualifications
Essential criteria
- Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical / office procedures, data input procedures acquired through on-the-job training
Desirable criteria
- Experience of working within an office environment
Skills/Experience
Essential criteria
- Able to work under pressure remaining calm with the ability to diffuse difficult situations Excellent interpersonal skills Accurate and precise data inputting skills Good telephone manner Ability to integrate within existing team and work as a team member
Desirable criteria
- Customer Service Experience
