Overview
Administration Support Officer Jobs in Melbourne, Victoria, Australia at Ramsay Health Care
Title: Administration Support Officer
Company: Ramsay Health Care
Location: Melbourne, Victoria, Australia
Company Description
Ramsay provides high quality healthcare to millions of people each year through a network of hospitals, clinics and services in Australia, Europe and the United Kingdom.
The National Administration team is now hiring!
This role is open to applicants in Melbourne, Sydney and Brisbane.
Job Description
The Opportunity
The Revenue Cycle Management (RCM) team is a multifaceted team responsible for managing and supporting the accurate timely and efficient collection of revenue, from the initial patient encounter or service provided, to the receipt of final payment. The team oversees a diverse range of operational facets including administration tasks such as insurance coverage verification, hospital admission, and charge capture, as well as accurate coding of services rendered and adherence to contractual business rules, claim submission to payors and diligent follow up on outstanding accounts.
As an Administration Support Officer, you will be responsible for developing, implementing, and supporting nationally consistent revenue cycle administration activities. You will provide guidance, support, education, and training for hospital-based administration teams, to achieve operational excellence, optimise revenue capture and improve cash collections.
About You
To succeed in this role, you will be an enthusiastic individual with a strong hospital administrative skillset and a passion for process improvement and customer service. You will have strong communication and interpersonal skills, enabling effective interaction with a variety of stakeholders. Comfort in both collaborative team settings and autonomous working environments is essential, reflecting your adaptability and versatility in achieving objectives.
Key Skills And Experience
- Minimum 2 years’ experience in hospital administration.
- Experience with patient administration systems: e.g., Meditech, Eclipse, SAP, and other relevant health industry specific applications.
- Highly effective communication and interpersonal skills.
- Demonstrated commitment to a high standard of customer service.
- Demonstrated written skills with the ability to prepare documentation and training/education materials.
- Dedicated to ongoing enhancement and the pursuit of excellence in hospital administration practices.
- Ability to work autonomously, within a multi-disciplinary team, collaboratively with stakeholders and to tight deadlines.
- Ability to adapt workshop and training content to different audience needs and learning styles.
- Ability to work in a dynamic, fast-paced, rapidly changing environment.
Desirable
- Experience and knowledge of private health insurers and payor contracts.
- Previous experience with projects or change management.
- Industry certification in process improvement or a tertiary qualification in business, commence or health.
Please note: this role requires some regular interstate travel.
What’s In It For You
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:
- Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
- Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
- Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
- Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
- Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.
Why Join Ramsay
At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:
- Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
- A values-led workplace where you’ll be supported personally and professionally
- A place with flexible, permanent and career-growth opportunities nationwide.
Additional Information
Apply
Ready to feel cared for while you care for others? Apply today and join us at Ramsay Health Care. All applications must be lodged online.
Applications close: Friday 8th May, 2026
Reference number: JR111663
Please Note
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au.
Applications made by recruitment agencies will not be considered.
