Overview
Administrative Assistant Jobs in Delray Beach, Florida, USA at Joe Taylor Restoration Inc
Description:
General Summary
The Administrative Assistant provides phone and administrative support to everyone at Joe Taylor Restoration as needed. Must be a self-starter, committed to a drama free environment and possess a friendly personality.
Primary / Key Essential Functions and Responsibilities
Build sustainable relationships and engage customers by going the extra mile
Answers phone calls from insurance carriers, insurance agents and customers; identifies callers needs
Answer incoming calls within 2 rings; routes phone calls to appropriate department as needed
Maintain and update Sugar CRM: enter customer loss information, status updates, and upload proper documentation
Dispatch new water and cleaning losses and track rotation for losses as well as Comp/Peer Review/Agent Leads
Receive, process and distribute requests via email and 6-line phone system
Assist in the monitoring of  to ensure flagged email responses by internal staff are addressed immediately and forwarded to appropriate person
Enter and process incoming assignments (losses) and dispatch assignments to a field technician in rotation
Run assigned reports to ensure proper file management and workflow
Responsible for report processing including proofing, editing and confirming claim details on the appropriate reports. Present reports to management for review and send to insurance carrier (along with photos) and/or log in Sugar
Responsible for Final Report processing including: review all final billing documents for accuracy, forward the final reports to the appropriate department and person(s)
Process vendor program assignments from Alacrity, Contractor Connection, Nexxus and Sedgwick and follow up with Project Team Leaders and technicians as needed to meet timeline requirements
Process all email requests from the technicians and PTL’s (i.e. email customer forms)
Create and update department processes and documentation
Engage with staff as needed forproblem-solving
Run reports to ensure proper file management and workflow
Scan and archive documents and correspondence
Provide general administrative and clerical support
Shareinnovativeand creative ideas on improvements
Develop and create processes to present to support the team as needed
Any and all other duties assigned by management.
Education and/or Experience and Qualifications
MinimumEducation:
High School diploma or GED
Minimum Experience:
One to two (1-2) years of customer service or administrative experience and/or training
Knowledge,
Skills and Abilities
Proficient in Microsoft Office Suite (Outlook, Microsoft Word, Microsoft Excel)
Knowledge of Sugar CRM Systems, Xactimate and Symbility
Efficiently manage workload and work with managers
Ability to type 45-55 WPM and 8,000 KPH
Efficiently manage multi-line phone system
Excellentproblem-solving skills
Interact positively with other employees of all levels
Exhibitadaptability,flexibility, self-control and maturity in work and behavior
Recognize situations that require notification of upper management
Analyze, interpret and communicate data effectively both verbally and in writing
Effectively present information and respond to questions fromleadership
Complete assignments with promptness and accuracy
Requirements:
Financial Responsibility
N/A
Management / Supervisory Authority
N/A
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Title: Administrative Assistant
Company: Joe Taylor Restoration Inc
Location: Delray Beach, Florida, USA
Category: Administrative/Clerical
