Overview
Administrative Assistant/Flex, Extended Jobs in Phoenix, Arizona, USA at One Medical
Position: Administrative Assistant (Flex, Extended Hours)
About Us
One Medical is a primary care solutionchallengingthe industry status quo by makingquality caremore affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved – from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building adiverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As a Member Support Specialist (Administrative Assistant) at one of our offices presently focused on our Senior Health member population (age 65+), you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience.
You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Practice Coordinator, Office Manager, or in office providers. Flex team members support multiple locations in a market.
You are a strong team player and use yourinnovativeproblem solvingskills to tackle various tasks and challenges. You have a strong grasp of verbal and writtencommunication. You are able to identify opportunities and deliver oncustomer-centricsolutions while usingempathy, focus, andcompassionin all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity.
You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
What you’ll likely work on:
Use impeccable C-I-CARE (a framework containing the key elements of a great interaction andeffective communicationthat we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients
Contribute toteam developmentthrough rounding, attending team huddles, participating in teamproblem sol…
Title: Administrative Assistant/Flex, Extended
Company: One Medical
Location: Phoenix, Arizona, USA
Category: Administrative/Clerical, Healthcare
