Overview
Administrative Assistant / Receptionist – Chicago (NC) Jobs in Chicago, IL at Blue Bird Day
Title: Administrative Assistant / Receptionist – Chicago (NC)
Company: Blue Bird Day
Location: Chicago, IL
Make an Impact. Build Community. Join Blue Bird Day!
Do you enjoy working in a collaborative environment and want to make a positive impact in your community? Blue Bird Day, a leading intensive pediatric therapeutic day program, is seeking a dedicated and compassionate office-based Administrative Assistant / Receptionist to support the daily operations in our Chicago, IL clinic.
Apply today at threebirdsonemission.com/careers!
About The Role
As our Administrative Assistant /Receptionist, you’ll ensure smooth, efficient clinic operations while supporting our clients, families, and administrative and clinical team. You’ll assist in supporting our clients and staff through:
- Greet and welcome guests upon arrival into facility.
- Ensure all guests have completed and signed the appropriate documents, have a guest badge, and are accompanied at all times.
- Answer all patient or insurance telephone inquiries with supervision from Office Manager.
- Maintain client files on Microsoft 365 and electronic medical records system.
- Create accounts for new patients and manage the completion of intake steps and paperwork completion throughout the client intake process.
- Answer phone calls, emails, and intake requests with professionalism, according to company style guidelines, and within the expected timelines.
- Assist in preparing observation schedules for residents, students, and/or interns.
- Light cleaning/organizing and assisting with other office tasks as needed.
- Provide the highest level of customer service to patients, providers, and referrals as part of our in-house concierge admin team.
- Manage assigned intake, scheduling, and billing tasks for client caseload as needed.
- Check health insurance eligibility and benefits for clients as needed.
- Manage the requests and daily management of insurance preauthorizations to ensure they are kept active and appropriately documented and linked to scheduled services/claims in the electronic medical records system.
- Assist clients with understanding and processing their monthly statements
- Address denied insurance claims for correction, reprocessing, and appeal to prove medical necessity for payment.
- Manage the ongoing scheduling of services for clients to best meet therapy recommendations for treatment, client requests for services, and provider productivity expectations.
- Assist with various administrative projects as needed.
- Manage all reception tasks for assigned shifts at the front desk.
- Ensure the administrative office and reception area is tidy and presentable.
- Participate in required supervision meetings for first six months of employment and as needed per discretion of supervisor.
- Participate in all required company orientation, professional development days and ongoing trainings as required.
- Participate in monthly staff meetings, department meetings and as needed team meetings
- All other tasks as assigned.
- Follow all company policies and procedures.
Requirements
- 1 year of reception, customer service, or administrative experience
- Health Care administration experience preferred
- Experience using EMR systems; experience using Central Reach highly preferred
- Spanish speaking candidates strongly encouraged to apply
Compensation & Benefits
- Competitive Hourly Rate: $18.50-$21/hour
- Comprehensive Health Coverage (Medical Insurance, Dental Insurance, Vision Insurance) + Life and Disability Insurance
- Flexible Spending Accounts (FSA)
- Competitive Paid Time Off and holiday allowances
- Generous 401k Retirement Plan with employer contributions/matching
- Referral Program
Schedule & Location
- Schedule: Monday-Friday, 8:30am – 5:00pm
- Location: 1921 W. Irving Park. Rd. Chicago, IL 60613
Why Join Blue Bird Day?
At Blue Bird Day, you’ll join a team that values collaboration, professional growth, and high-quality care. You will directly support our mission of empowering children with neurodiverse needs to thrive.
Apply today at threebirdsonemission.com/careers and be part of something meaningful!
