Overview
Administrative Assistant – REMOTE Jobs in Mexico City, Mexico at Gordian Staffing Careers
Title: Administrative Assistant – REMOTE
Company: Gordian Staffing Careers
Location: Mexico City, Mexico
#Boost2026
Gordian Staffing, A New Way of HR.
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About Our Client
Their area allows them to match or exceed all the resources of the biggest national companies while retaining the agility and flexibility of a local company. They can easily customize resources that will benefit the clients. Their goal is to tailor their services to your community's unique needs so you can exist in the best possible way in the moments that matter.
Job Title: Administrative Assistant (Work Order Specialist)
Job Description: Coordinates all aspects of vendor and homeowner follow up for the Department to ensure timely and continual progress on every maintenance request and that proper resolution is provided. The Community Care Work Order Specialist will handle a ticketing system where they will work on 90% of their task. Making a low volume of outbound calls to vendors, if necessary, is also a part of their daily responsibilities.
Essential Duties And Responsibilities
- Work Order follow-up with vendors, managers, and homeowners via tickets, phone, and emails.
- Escalate work orders to senior managers for status or for additional information.
- Handle difficult conversations with homeowners or vendors and de-escalate if necessary
- Priorities and review work orders in great detail to fix any mistakes and to make sure the right steps are being taken.
- Run work order reports.
- Process incoming email work order updates from managers, vendors, and homeowners.
- Assistance with ongoing maintenance and updates to our department policies/procedural manuals (SOPs), including profiles.
- Other projects as assigned by the Department Manager.
NOTE: If selected, you must visit the GDL or CDMX offices on your first day.
Benefits
- Law benefit
- Computer equipment (Laptop, Monitor, and Headset)
- Major medical insurance
- Christmas bonus of 30 days (Aguinaldo)
- Remote Work
After The First 3 Months, We Add The Following
- Minor medical insurance
- Food vouchers (10% of the gross salary).
- Restaurant tickets of $2,052
- Saving fund (8% of the gross salary).
Schedule
Monday to Friday
Standard: 10:00 am to 7:00 pm Mexico City time
Daylight: 9:00 am to 6:00 pm Mexico City time
- High School diploma
- 3 years working in a BPO / call center setting
- Strong verbal and writing skills.
- Remote work experience
- A dedicated workstation at home is a must
- Have a minimum typing speed of 30 words per minute.
- Experience in Property Management / Maintenance Requests is a plus
- Familiarity using Zendesk is preferred
