Administrative Coordinator, Complaints and Practice Investigations

Overview

Administrative Coordinator, Complaints and Practice Investigations Jobs in Vancouver, Canada at CPSBC Careers

Administrative Coordinator, Complaints and Practice Investigations Job Description

Posted Tuesday, June 16, 2026 at 10:00 AM

Full-time, permanent

Position summary

Reporting to the practice investigation manager, the administrative coordinator supports the registrar’s activities in collaboration with the director, complaints and practice investigations, as it relates to matters concluded by the registrar under the Health Professions and Occupations Act. This position works closely with the deputy registrar, complaints and practice investigations, other department administrative coordinators, and members of the Investigation Committee in performing statutory requirements.

Duties

and responsibilities

Committee coordination and file management

• Reviewing and formatting complaint file dispositions ready for approval by the registrar or their delegate.
• Drafting cover letters and consent notices for complaint files where the disposition requires consent of the subject licensee.
• Distributing draft dispositions to department staff and contractors for review and feedback prior to release to the subject licensee(s) and complainant.
• Drafting memorandums such as suspension and termination orders as required for the Investigation Committee.
• Tracking the status of complaint dispositions before the registrar to ensure completion of all required legislative steps, including consent, notice to the Investigation Committee, and management of disciplinary orders.
• Liaising with case administrators on outstanding consent actions for assigned complaint files.
• Liaising with other administrative coordinators to provide notice of registrar review files to the Investigation Committee.
• Providing administrative support to the Investigation Committee, including booking meeting rooms or video conferences, inviting and confirming attendance of guests, and arranging scanning and distribution of handouts, agendas, and minutes.
• Collecting, reporting, and monitoring metrics as requested.
• Distributing, collecting, collating and analyzing evaluation data.

Project management

• Assisting with the coordination and management of projects within the complaints and practice investigations department.
• Scheduling meetings with College of Physicians and Surgeons of BC staff and maintaining updated project plans and action logs.
• Conducting post‑project evaluations of CPSBC staff or other relevant individuals to assess effectiveness of change.
• Providing summary reports to the department leadership team upon completion of the project.

Skills and qualifications

• Post‑secondary education with training in administrative/secretarial practices or an equivalent combination of education and experience.
• Minimum of two years of related experience.
• Knowledge of CPSBC policies and procedures is an asset.
• Ability to type 60 words per minute and operate a normal range of office equipment.
• Intermediate knowledge of Microsoft Office and Adobe software including word processing, spreadsheet, presentation and database applications, email and scheduling applications.
• Interpersonal and organizational skills, effective oral and written communication with accuracy and attention to detail.
• Ability to compose correspondence using business English.
• Ability to exercise tact and discretion when handling sensitive and/or confidential matters.
• Demonstrated ability to multi‑task and prioritize, work under pressure and meet deadlines.
• Ability to work both independently and within a team environment.

Compensation

$60,689 to $75,831 per year.

Benefits

• Hybrid work‑from‑home / in‑office model.
• Opportunities for personal and professional growth.
• Comprehensive benefits package.

Equal Opportunity Statement

We are committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation, political belief, socio‑economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply.

Accommodations are available upon request for candidates participating in the recruitment and selection process.

#J-18808-Ljbffr

Title: Administrative Coordinator, Complaints and Practice Investigations

Company: CPSBC Careers

Location: Vancouver, Canada

Category: