Overview
Administrative Coordinator | Consumer Advocacy & Response Division Jobs in Boston, USA at Commonwealth of Massachusetts
Position: ADMINISTRATIVE COORDINATOR | Consumer Advocacy & Response Division
Job Overview
Attorney General Andrea Joy Campbell is looking for a highly motivated individual to assist with the processing and assignment of consumer intakes received by the Consumer Advocacy & Response Division (CARD).
CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General’s Office (AGO) in various areas relating to the Office’s consumer protection efforts, including debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings.
Primary
Duties
- Enter and validate consumer complaint data into the AGO’s record system.
- Prepare and process letters in response to consumer complaints.
- Support the collection, review, and response to requests for records under the public records laws.
- Greet members of the public that visit the AGO’s Boston office.
- Provide general administrative support to the office including processing mail.
- Perform other duties as assigned.
Position Type
Full-Time/ Non-Exempt
Openings and Schedule
Number of Openings: 1
Schedule:
Full-time
Shift: Day
Job Posting
Aug 3, 2026, 9:34:22 PM
Agency
Office of the Attorney General
Contact for Inquiries
Inquiries regarding position & status may be made to:
Isabel Silva, Managing Administrative Assistant
Public Protection and Advocacy Bureau
Qualifications
- Bachelor’s degree or related education and/or experience, preferred.
- Demonstrated interest in public service work and ability to build rapport with people from different ethnic, cultural, and economic backgrounds.
- Excellent computer and technical skills.
- Proficiency with Microsoft PowerPoint, Outlook, and Excel; knowledge of SharePoint, preferred.
- Ability to handle multiples tasks, meet deadlines, and approach workflows systemically.
- Exceptional organizational and time management skills.
- Ability to work effectively both independently and collaboratively.
- Fluency in Spanish, Portuguese, Haitian Creole, or other languages, preferred.
Connection to Communities
The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful and inclusive work environment.
Equal Opportunity and Inclusion
Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at .
The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.
Diversity and Accommodation Contact
If you have Diversity, Aff… need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator :
Non
– Executive Branch Agency – .
Final date to receive applications
The Final date to receive applications is August 17, 2026 at 5:00 PM (ET).
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Title: Administrative Coordinator | Consumer Advocacy & Response Division
Company: Commonwealth of Massachusetts
Location: Boston, USA
Category: