Overview
Administrative & Customer Support Specialist Jobs in Homestead, FL at AEL EXPRESS CARGO LLC.
Overview
AEL EXPRESS CARGO LLC. is seeking a professional, organized, and customer-focused Administrative & Customer Support Specialist to support day-to-day office administration, customer communication, scheduling, documentation, and internal business operations.
The successful candidate will serve as an important point of contact for customers and business partners while helping maintain organized records, coordinate administrative tasks, respond to inquiries, and support the company’s overall office operations. This position does not require direct involvement in transportation or freight handling.
Responsibilities
- Respond to customer inquiries by phone, email, and other communication channels
- Provide professional and timely assistance to customers and business partners
- Maintain organized digital and physical company records
- Prepare correspondence, forms, reports, spreadsheets, and internal documents
- Manage calendars, appointments, meetings, and administrative schedules
- Enter and update customer, vendor, and company information in internal systems
- Assist with invoicing, payment documentation, expense records, and basic administrative accounting tasks
- Monitor incoming emails and correspondence and route requests to the appropriate team member
- Follow up on customer requests and ensure issues are addressed promptly
- Assist management with preparing presentations, reports, spreadsheets, and business documentation
- Maintain confidential company and customer information
- Assist with onboarding administrative paperwork and maintaining employee records
- Order and maintain office supplies and coordinate routine office needs
- Support internal communication between management, employees, customers, and business partners
- Identify opportunities to improve administrative procedures and office workflow
Requirements
- Previous experience in administration, customer service, office support, or a related position preferred
- Excellent written and verbal communication skills
- Strong organizational and time-management abilities
- Exceptional attention to detail
- Professional and friendly customer-service approach
- Ability to handle confidential information responsibly
- Proficiency with Microsoft Office, particularly Word, Excel, Outlook, and PowerPoint
- Familiarity with Google Workspace is a plus
- Ability to manage multiple priorities and meet deadlines
- Strong problem-solving and interpersonal skills
Preferred Qualifications
- Associate’s or Bachelor’s degree in Business Administration, Management, Communications, or a related field
- Experience with CRM, accounting, document-management, or office-management software
- Familiarity with QuickBooks or similar accounting platforms
- Experience with customer relationship management systems
- Strong Excel skills, including spreadsheets, formulas, sorting, filtering, and basic reporting
- Experience working with small or growing businesses is a plus
- Bilingual English/Spanish communication skills are an advantage
Pay & Benefits
- Competitive pay: $24.3 – $29.3 per hour, based on experience and qualifications
- Performance-based bonus opportunities
- Health, dental, and vision benefits
- 401(k) retirement plan with company matching
- Paid time off and company holidays
- Professional development and continuing education opportunities
- Employee training and career-development support
- Opportunities for advancement into office management, customer success, or business operations
- Professional and collaborative work environment
Why Join AEL EXPRESS CARGO LLC.?
- Work in a professional business environment where strong organization and customer service are highly valued
- Develop practical experience in administration, customer relations, business operations, and office management
- Work closely with management and contribute to improving internal business processes
- Build transferable skills in communication, documentation, CRM, accounting support, and administrative operations
- Gain opportunities for professional growth within a developing company
Apply Today
Join AEL EXPRESS CARGO LLC. as an Administrative & Customer Support Specialist and help maintain efficient office operations while providing professional support to customers, business partners, and internal teams.
Pay: $24.30 – $29.30 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Administrative & Customer Support Specialist
Company: AEL EXPRESS CARGO LLC.
Location: Homestead, FL
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