Overview

Administrative Officer Jobs in Dubai, United Arab Emirates at AKS Prime Group

Title: Administrative Officer

Company: AKS Prime Group

Location: Dubai, United Arab Emirates

Job Title: Admin Officer – Client Communication & Coordination

Location: Dubai, UAE

Employment Type: Full-Time

Salary: AED 4,000 – AED 5,000 per month

Benefits: As per UAE Labour Law

Joining: Immediate joiners preferred


About the Opportunit

yWe are hiring on behalf of one of our clients, a well-growing and established Business Setup & Tax Advisory company based in Dubai

.We are looking for a highly organized and proactive Admin Officer – Client Communication & Coordination with an engineering background to become the main point of contact between clients and internal teams

.This role requires excellent communication skills, strong administrative abilities, attention to detail, and the capability to coordinate client requirements from initial enquiry through final resolution. The ideal candidate should have a good understanding of engineering documents and project processes to provide accurate support and maintain excellent client relationships

.
Key Responsibiliti

esClient Communication & Call Handli

  • ngAttend all inbound client calls promptly and professionally in Arabic and Englis
  • h.Identify clients, understand their requirements, verify project details, and provide accurate informatio
  • n.Handle client complaints calmly and professionally, record complete details, and escalate issues to the concerned team members or management when require
  • d.Transfer calls to the appropriate colleague, department, or engineer with a clear explanation of the client’s concer
  • n.Take accurate messages when the concerned person is unavailable and ensure timely follow-u

p.Outbound Calls & Client Follow-

  • upConduct outbound calls for client updates, document collection, clarifications, confirmations, approvals, payments, appointments, and deadline
  • s.Follow up regularly with clients regarding pending documents, approvals, submissions, and required action
  • s.Maintain professional and persistent follow-up until the required response or documentation is receive
  • d.Confirm client information, project status, pending requirements, and next steps after every interactio

n.Email Correspondence & Communication Manageme

  • ntPrepare and send professional emails related to client updates, document requests, confirmations, instructions, and reminder
  • s.Review incoming client emails, take necessary action, and coordinate with relevant internal team
  • s.Send scheduled follow-up emails for pending requirements, document expiry, approvals, and upcoming deadline
  • s.Maintain an organized mailbox with proper folders, labels, and follow-up reminders to ensure timely response

s.CRM & Client Record Manageme

  • ntRecord all client calls, emails, and interactions accurately in the CRM system on the same da
  • y.Update client profiles, project stages, contact details, pending actions, and follow-up schedule
  • s.Ensure CRM information matches client communications, portal submissions, and internal tracker
  • s.Maintain accurate and reliable records for management reportin
  • g.Generate and review CRM reports related to open queries, pending follow-ups, and response timeline

s.Project Coordination & Query Resoluti

  • onDevelop a strong understanding of company processes, service stages, documentation requirements, and project timeline
  • s.Handle routine client queries independently by applying process knowledg
  • e.Coordinate between clients, engineers, accountants, project teams, and other departments to ensure smooth resolutio
  • n.Track all open client queries until closure and confirm completion with client
  • s.Escalate delayed cases, repeated complaints, and unresolved matters to management promptl

y.Administrative Suppo

  • rtMaintain call logs, communication registers, and client follow-up tracker
  • s.Extract client information and supporting documents from internal system
  • s.Upload documents, applications, and supporting files to client portals and government platforms when require
  • d.Maintain structured digital folders for client correspondence, documents, and project file
  • s.Manage scanned documents, PDFs, and file naming systems efficientl
  • y.Prepare weekly and monthly summaries covering call volumes, pending queries, follow-ups, and client communication activitie

s.
Candidate Requireme

ntsEducation & Engineering Background (Mandato

  • ry)Diploma or Bachelor’s Degree in Civil Engineering, Architecture, Quantity Surveying, Land Surveying, or a closely related engineering discipli
  • ne.Candidates qualified as Civil Engineers, Architects, or Surveyors are encouraged to app
  • ly.Ability to read, understand, and cross-check architectural drawings, construction plans, and engineering documen
  • ts.Good understanding of engineering terminology and technical documentati

on.Experie

  • nceMinimum 1–2 years of experience in Customer Service, Client Coordination, Administration, Front Office, Call Handling, or a similar ro
  • le.Hands-on experience with CRM systems or ticketing platforms is highly preferr
  • ed.Experience dealing with UAE clients and handling complaint calls will be an advanta

ge.Language Requirements (Mandato

  • ry)Native Arabic Speaker (spoken and writte
  • n).Good English communication skills (spoken and writte
  • n).Ability to prepare professional emails, reports, and client communications in Engli

sh.IT & System Skills (Mandato

  • ry)Strong working knowledge of Microsoft Excel including formulas, filters, sorting, reconciliations, and handling large datase
  • ts.Proficiency in Microsoft Word for document preparation and formatti
  • ng.Confident use of Microsoft Outlook for email management, follow-ups, and calendar coordinati
  • on.Experience extracting data and documents from systems and uploading files to online porta
  • ls.Comfortable working with PDFs, scanned documents, digital folders, and document management syste

ms.
Key Competen

  • ciesExcellent communication and interpersonal ski
  • lls.Professional and customer-focused appro
  • ach.Strong attention to detail and accur
  • acy.Ability to handle multiple tasks and prioritize effectiv
  • ely.Patient, calm, and professional while handling complaints and repeated follow-
  • ups.Strong coordination and problem-solving abilit
  • ies.Ability to maintain discipline and focus in a fast-paced, detail-oriented environm

ent.Preferred Candidate Pro

  • fileCandidates holding a valid Family / Spouse / Parent Sponsored Visa will be prefer
  • red.Immediate joiners are highly prefer

red.What Success Looks

  • LikeEvery client call is answered professiona
  • lly.Every email is acknowledged and actioned on t
  • ime.Client queries are followed through until complete resolut
  • ion.CRM records are accurate, updated, and relia
  • ble.Clients receive clear communication and proactive support without needing repeated follow-
  • ups.Internal teams receive accurate information and effective coordinat

ion.

Apply

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.