Overview
Administrator, Office Administrator/ Coordinator, Administrative/Clerical Jobs in London, England, UK at i-Jobs
Job Title:
Business Support Assistant
Want to apply Read all the information about this position below, then hit the apply button.
Location:
BR1 3UH
Pay Rate: £13.11 Per Hour
Contract:
BR1 3UH
Working Hours:
36 Hours Per Week, Mon-Fri
Job
Purpose
To provide high-quality,
customer-focused
business support to the Children’s Social Care safeguarding team, ensuring seamless service delivery through effective administration and information management. The role requires a proactive approach to managing enquiries, supporting casework processing, and contributing to service improvements.
Key Responsibilities
Respond promptly and professionally to telephone, email, online, and in-person enquiries using Council IT systems to access and provide accurate information.
Listen actively to understand customer needs and respond with
up-to-date
information or appropriate referrals.
Process financial and administrative transactions, including payments, banking, and invoicing.
Support logistical tasks including booking appointments, managing paperwork, organising meetings, and collating information packs.
Produce and format documents, letters, and reports using internal systems to support both internal and external needs.
Maintain stock control, including ordering and distributing stationery and printed materials.
Record, acknowledge, and process complaints in line with Council procedures.
Ensure all data entered into systems is accurate and up to date.
Contribute to continuous service improvements by identifying issues and suggesting practical solutions.
Assist in onboarding and training of new team members and share best practices across the team.
Proactively identify personal development opportunities and engage in relevant training.
Undertake additional tasks as required to support efficient departmental operations.
Skills & Abilities
Strong communication skills
, with the ability to interact effectively with
diverse
individuals and handle sensitive enquiries.
Ability to remain
calm under pressure
and manage a high workload with minimal supervision.
Competence in Microsoft Office and data entry systems; confident using a keyboard and mouse.
Collaborative
approach to
teamwork
and willingness to support colleagues.
Accuracy and
attention to detail
in handling financial data and records.
Customer-service mindset with a
problem-solving
attitude.
Knowledge
Understanding of the Council’s services or willingness to develop this knowledge.
Awareness of equal opportunities in service delivery.
Ability to acquire detailed knowledge of Council IT and telephony systems.
Experience
Experience providing front-line service to the public in a culturally
diverse
setting.
Experience handling high volumes of telephone or in-person contact.
Familiarity with IT systems in a Windows environment.
Proven team-working and strong performance in professional settings
Title: Administrator, Office Administrator/ Coordinator, Administrative/Clerical
Company: i-Jobs
Location: London, England, UK
Category: Administrative/Clerical (Office Administrator/ Coordinator, Data Entry, Business Administration)
