Overview
Application Support Specialist Jobs in Petaling Jaya, Selangor, Malaysia at Konica Minolta Malaysia
Title: Application Support Specialist
Company: Konica Minolta Malaysia
Location: Petaling Jaya, Selangor, Malaysia
Job Requirements
- Helpdesk Operations: Provide tier‑1 and tier‑2 user support via live chat, email, and internal messaging.
- Application Customizations: Utilize tools within the application to safely alter user views, build custom fields, or create basic automated actions.
- Data Integrity: Clean and audit database records, handle bulk CSV imports/exports, and optimize system workflows.
- QA & Testing: Perform unit testing, bulk CSV imports/exports, and quality assurance checks on newly developed application features.
- Onboarding: Deliver hands‑on training sessions to new employees to ensure rapid adoption of the ERP system.
- Reporting: Build custom PDF documents, system dashboards, and key metric reports for management.
- Provide first‑level Enterprise Application (ERP, CRM, SCM etc.) support to end users.
- Manage issues or change requests.
- Prepare project documentation including Business Analysis Report, Business Process Flow, Functional Specification, and Change Management report.
- Provide system training for users.
- Participate in system evaluation and testing (SIT/UAT).
- Work closely with system users and deliver projects on schedule.
- Prepare periodic operation reports for management.
- Develop and demonstrate a high level of ethics, care for users, and meet/exceed expectations.
Qualifications
- Candidate should possess Professional Certificates, Diploma/Advanced Diploma, Bachelor’s degree, or equivalent in Engineering (Computer/Telecommunication), Computer Science/Information Technology.
- Candidate must possess a Adv. Diploma/Degree in IT/Computer.
- Preferably at least 1 year of related working experience.
- Preferably Executive specializing in Information Technology or equivalent.
- Good communication skills in Malay and English, both spoken and written.
- Good command of both written and spoken English.
- Fresh graduates are encouraged to apply.
- Strong analytical and problem‑solving skills.
- Good self‑discipline and positive attitude.
- Open to new challenges and self‑development.
