Overview
Appraisal Administration Clerk Jobs in Livermore, California, USA at Fremont Bank
Title:
Appraisal Administrative Clerk
Location:
Livermore, CA
Hiring salary range: $24.13 – $33.41 per hour
Fremont Bank, founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top-rated mid-tier banks in the nation. Voted a Top Workplace for 2024 and for the past fourteen consecutive years, Fremont Bank has an immediate opening for an Appraisal Administration Clerk in Livermore, CA.
Position Overview
This is a 20-hour per week position.
The Appraisal Administration Clerk will be responsible for appraisal administration support to internal customers and vendors (appraisers). The Appraisal Administrative Clerk adheres to established Residential Appraisal Department and Fremont Bank policies and procedures to effectively satisfy inquiries, diffuse situations, and resolve issues in a timely, professional manner. This includes calls and/or emails to clients and appraisers; updating reports; updating appraisal status;
assigning appraisals; and reviewing processing of appraisals. The selected individual must be familiar with PC, Microsoft Office, and communicate and write effectively. The ability to work independently is a must.
Role and Responsibilities
Assign appraisal orders per the process and procedures.
Review process and import appraisals per process and procedures.
Ensure that all interactions with clients, vendors, and staff are handled professionally, accurately, with high quality, performance standards, and integrity.
Handle incoming phone calls and emails to resolve client/vendor inquiries.
Resolve client/vendor issues by offering solutions, corrections, or adjustments; follow up to ensure customer satisfaction.
Adhere to Fremont Bank guidelines, regulatory banking requirements, policies, and procedures to process client requests.
Required to meet SLA (service level agreements) and follow review processing matrix.
Perform other job-related duties as assigned.
Must go above and beyond to provide the “Six Diamond” experience in every interaction.
Minimum Qualifications
High School Diploma or equivalent.
Proficiency with basic computer applications including appraisal tracking systems and Microsoft Office products (Outlook, Teams, Word, Excel).
Good organization and time management skills with the ability to prioritize workload to meet deadlines and production expectations.
Ability to work independently and handle multiple tasks simultaneously.
Effective problem-solving skills.
Must be flexible with schedule to ensure proper coverage as determined by business needs.
Customer service-oriented with good communication skills, both written and verbal.
Residential loan and Real Estate Appraisal preferred.
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Title: Appraisal Administration Clerk
Company: Fremont Bank
Location: Livermore, California, USA
Category: Administrative/Clerical (Office Administrator/ Coordinator, Data Entry), Finance & Banking (Office Administrator/ Coordinator)
