Overview

Assistant Branch Manager Jobs in Kuantan, Pahang, Malaysia at AFFIN Group

Title: Assistant Branch Manager

Company: AFFIN Group

Location: Kuantan, Pahang, Malaysia

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Job Summary

We are seeking an experienced banking professional to manage end-to-end branch operations, ensure strong regulatory compliance, and uphold high service standards. This role plays a critical part in safeguarding the branch’s operational integrity while supporting business growth through customer engagement, referrals, and cross-selling. The successful candidate will work closely with the Branch Manager to ensure operational excellence, risk discipline, and a consistent customer experience.

Job Responsibilities

Branch Operations & Governance

  • Manage daily branch operational activities in accordance with internal policies,

Branch Manual, and regulatory requirements

  • Ensure compliance with BNM regulations, AMLA, FSA/IFSA, PDPA, FATCA, FEA, and

related guidelines

  • Oversee account opening, customer profile maintenance, and service requests to

ensure accuracy and compliance

  • Manage cash operations including vault control, ATM/CDT operations, daily

balancing, and reconciliation

  • Monitor GL entries, error corrections, vouchers, and critical operational reports
  • Support internal and external audits, ensuring timely resolution of audit findings and

control gaps

Risk Management & Security

  • Oversee AML transaction monitoring, alerts, and suspicious transaction reporting
  • Ensure strong internal controls, segregation of duties, and fraud prevention

measures

  • Manage branch security including CCTV, DVR, alarm systems, security personnel, and

vendor access

  • Ensure business continuity readiness including backup power supply and facility

maintenance

Customer Experience & Service Quality

  • Ensure branch service delivery meets agreed service level standards (SLA)
  • Manage customer complaints and escalations, ensuring timely resolution and quality

outcomes

  • Promote a professional branch image and customer-centric service culture

Business Support & Revenue Enablement

  • Support referral and cross-selling of deposits, investment, bancassurance, wealth,

and Takaful products

  • Contribute towards achievement of branch fee-based income and lead generation

targets

  • Balance service excellence with business growth and risk discipline

People & Leadership

  • Supervise branch staff and daily operational workflows
  • Provide coaching, on-the-job training (SOJT), and performance monitoring
  • Cascade policies, circulars, and operational updates from Head Office
  • Act as Relief Branch Manager when required

Operational Risk, Records & Administration

  • Act as Branch Operational Risk Coordinator
  • Ensure proper document storage, archival, and record management in line with

policy

  • Submit operational risk reports including loss data, KRIs, and RCSA within timelines
  • Monitor renewal of branch contracts, licenses, and service agreements
  • Support CSR and branch-led community initiatives

Job Requirements

  • Bachelor’s Degree in Banking, Finance, Business Administration, or related discipline
  • Minimum 5–8 years of experience in retail banking, branch operations, or service

management

  • Strong exposure to compliance, AMLA, audit, and operational risk management
  • Prior supervisory or acting managerial experience is an advantage
  • Good understanding of banking regulations and BNM requirements
  • Strong knowledge of branch operations, cash management, vault controls, and

ATM/CDT processes

  • Familiarity with audit processes, operational risk frameworks, and incident reporting
  • Strong attention to detail and operational discipline
  • Sound judgment with high risk awareness
  • Customer-focused with strong complaint management capabilities
  • Effective communication and stakeholder management skills
  • Ability to perform under pressure in a regulated environment
  • High integrity, accountability, and professionalism
  • Willingness to act as Relief Branch Manager when required
  • Key holder responsibility for vault and self-service machines
  • Willingness to support CSR activities and ad-hoc assignments.

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