Overview
Assistant Manager/Manager- (Service Administration) Jobs in Paltan, Dhaka, Bangladesh at nextjobz
Title: Assistant Manager/Manager- (Service Administration)
Company: nextjobz
Location: Paltan, Dhaka, Bangladesh
Company Name: HASAN TRADE
Location: Dhaka (Purana Paltan)
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202651981
Job Context
Hasan Trade is one of Bangladesh's leading industrial machinery solution providers, serving the Textile, Garments, Printing, Signage, Packaging, and Engineering industries. We are looking for a dynamic, organized, and customer-focused Manager Service Administration to lead our after-sales service administration functions. The incumbent will ensure smooth coordination of service operations, engineer deployment, customer support, warranty administration, service documentation, and cross-functional communication to deliver outstanding customer satisfaction.
Job Responsibilities
- Lead and manage the overall Service Administration operations to ensure efficient after-sales support.
- Plan, coordinate, and monitor installation, commissioning, preventive maintenance, breakdown services, and machine handover activities.
- Supervise service coordinators and administrative staff to ensure timely processing of customer service requests.
- Prepare daily, weekly, and monthly schedules for field service engineers and monitor their service assignments.
- Coordinate with Sales & Marketing, Technical Service, Warehouse, Logistics, Procurement, and Accounts departments to ensure seamless service delivery.
- Monitor service response time, service completion status, and engineer productivity, and take corrective actions where necessary.
- Maintain and monitor service records, installation reports, preventive maintenance reports, warranty records, machine history, service contracts, and customer databases.
- Manage warranty administration, including warranty verification, claim documentation, approvals, and record maintenance.
- Ensure timely availability and coordination of spare parts required for service activities.
- Handle customer complaints professionally and ensure prompt resolution while maintaining high customer satisfaction.
- Develop, implement, and improve Service Administration SOPs and workflows to enhance operational efficiency.
- Prepare and present service performance reports, pending service status, customer feedback, and departmental MIS reports to Management.
- Monitor preventive maintenance schedules and ensure timely completion of all planned service visits.
- Ensure proper documentation, filing, and digital record management of all service-related activities.
- Support ERP/CRM implementation and digitalization initiatives within the Service Department.
- Lead, coach, and evaluate the Service Administration team to achieve departmental objectives.
- Perform any other duties assigned by Management.
Requirements
- Experience: 8-12 years
- Education: bachelor of science in engineering (b.sc. engg.)
- Skills: sales administration, administrative support, customer service management, administrative assistance, service management
Last Date of Application: 11 August 2026
