Overview
Assistant Manager of Employee Relations Jobs in Pomona, CA at Western University of Health Sciences
Under the general supervision of the Employee Relations Manager and Deputy Title IX Coordinator, this position is the lead investigator that will have the primary responsibility to conduct and manage workplace investigations (carry out investigatory interviews; prepare comprehensive reports of investigations, findings, recommendations for appropriate action) and assists Manager of ER when needed/necessary as a back-up when Manager is absent and also on assigned tasks and projects.
Knowledge, Skills and Abilities
Demonstrated knowledge of employee conduct management. Ability to apply policy knowledge to training, and relay processes and guidelines to various stakeholders;
Excellent Listening skills: able to apply effective listening techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker;
Ability to work independently, with minimal supervision, as well as collaborate in a team environment;
Ability to identify basic problems and procedural irregularities, collect and apply data, establish and analyze facts, draw valid conclusions, and recommend management interventions and work plans to solve complex problems and issues;
Ability to build consensus, navigate political situations, build coalitions, meditate and apply non-adversarial problem-solving approaches to resolve problems;
Strong analytical skills to interpret and evaluate complex issues;
Ability to multi-task and drive multiple projects;
Ability to work independently while dealing with ambiguity, coping with change and shifting gears comfortably without having the total picture;
Ability to stay current with laws, rules, and regulations related to employee relations;
Demonstrated ability to deal with confidential information;
Excellent interpersonal skills and ability to work collaboratively as part of a cohesive team;
Ability to plan and organize workload to meet time deadlines.
Required Qualifications
5 years of professional level experience in Employee Relations including experience conducting workplace investigations from intake to resolution. At least one year of lead or supervisory experience
Demonstrate a commitment to working in an organization that values and promotes humanism.
Bachelor’s degree in human resources, business administration or related field of study. Equivalent work experience can be substituted for this degree requirement.
Preferred Qualifications
Experience conducting trauma-informed intake and case screening meetings;
Conflict resolution training or experience (for example, alternative dispute resolution/or mediation certification);
1-3 years of Title IX/VAWA/Clery Act experience in the education context;
Master’s degree or higher in relevant field of study.
Essential Job Duties
Key Responsibilities
Employee Relations Case Management
Serves as a subject matter expert for employee relations issues in alignment and under the general direction and guidance of HR leadership and the legal department;
Assist in ensuring compliance through policy and handbook development, enforcement, and maintenance (including relevant raining and development initiatives);
Coaches and engages campus stakeholders through preventative and reactive consultation to support accountability and leadership, through discipline and corrective action management;
Assists with data-informed workforce and organizational strategy management for employee engagement and fostering a climate of inclusion.
Serves as a back-up to Manager of ER
Key Responsibilities
Lead Investigator/Complaint Resolution/Case Management
Independently leads, conducts, and manages workplace investigations (carry out investigation interviews, prepare comprehensive reports of investigations, findings, recommendations for appropriate action)
Effectively manages investigative caseload and meets deadlines. Communicates timelines with appropriate parties, sharing updates on the process.
Tracks and manages investigations and updates the case management system. Produces and manages reporting metrics and analytics for cases and presents reports as requested;
Objectively debriefs the Manager of ER, Legal, and leadership (as applicable) on investigation findings.
Partners closely with all human resources staff and supervisors. Meets regularly with human resources staff to review cases and develop strategies for resolution;
Responsible for executing action items in furtherance of Employee Relations efforts and the mission of HR in a trauma-informed manner, including with respect to monitoring, investigating, managing grievance processes, including formal and informal resolution, managing records and case management databases, developing and coordinating education and prevention training and programming activities;
Assists the Manager of ER and Deputy Title IX Coordinator in responding to and managing all reports from students, employees and third-parties of policy violations;
Provides support with managing vendor communication for management of compliance training and case management software.
Advises supervisors on employee performance management and counseling/corrective actions.
Collect and analyze data to identify trends and make recommendations on mitigation strategies.
Key Responsibilities
Internal and External Communication
Case follow-up/communication related to case management.
Addresses inquiries from government agencies (e.g. EEOC, EDD, FEHA). terminations, and other employee services in compliance with regulatory requirements;
Provides prompt responses to internal and external employee relations/human resources inquiries through various channels;
Keeps records of customer interactions, transactions, comments and complaints;
Develops communication templates and materials projects (letters, memos, announcements resource guides, flyers, handouts).
Ensures Employee Relations SharePoint Site is updated.
Key Responsibilities
Consultations & Training and Back-Up
Advises supervisors on employee performance management and counseling/corrective actions.
Collaborates with Manager and conducts and coordinates training programs related to employee relations and organizational development.
Participates in applicable data clean-up projects related to potentially implementing a new HRIS system
Participates in vendor selection and management for compliance training and case management software.
Serves as a back-to Manager of ER when needed/necessary when Manager is absent and also on assigned tasks and projects.
Key Responsibilities
Performs all other duties as assigned or required.
Posting Details Continued
Work Schedule
Regular work hours are 8:00 am to 5:00 pm and may require working evenings and weekends as needed.
Working at WesternU
We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.
We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally,
Our faculty, staff, and administrators are 100% focused on student success.
Our University culture creates the context for a nurturing and supportive environment.
Faculty, staff, and students can expect to make deep, personal relationships within the University community.
As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences.
WesternU’s core value of humanism encourages all to bring their whole self in all that they do.
We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!
Expected Pay Scale
Minimum
$100,000.00 Annually
Maximum
$115,000.00 Annually
Physical Demands
Physical Demands
Do the essential functions of this job require lifting?
Yes
If yes, list maximum weight and duration
WesternU Policy requires persons employed by the University to provide proof of vaccination against the SARS-CoV2 (COVID-19), subject to limited exemptions, regardless of whether the employee is on-site or working authorized to work remotely. Exempted employees, or those whose status of full vaccination is pending, will be required to submit to regular COVID-19 testing for in-person/on-campus work assignments.
The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties, and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally required to stand, walk, stoop, and smell. The employee must occasionally lift and/or move up to (xx) pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception, and the ability to focus.
Describe Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.
Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate.
Posting Information
Posting Number
A00817
Posting Date
06/05/2025
Close Date
Open Until Filled
Yes
Conditions of Employment – Background Check
To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position.
Pay Transparency Act
Pay Transparency Act- Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.
Equal Opportunity Statement (EEO)
It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.
Applicant Documents
Required Documents
Resume
Optional Documents
Cover Letter
Letter of Recommendation #1
Letter of Recommendation #2
Letter of Recommendation #3
Additional Applicant Document
Required License/Certification
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Title: Assistant Manager of Employee Relations
Company: Western University of Health Sciences
Location: Pomona, CA
