Overview
Assistant to Director / Hospitality Operations & Project Excellence Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at WIDEBED
Title: Assistant to Director / Hospitality Operations & Project Excellence
Company: WIDEBED
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Assistant Director / Hospitality Operations & Project Excellence
Embarking on a mission to empower property owners, we are dedicated to unlocking and maximizing the potential of every property entrusted to us. Through thoughtfully curated boutique-style accommodations and hospitality experiences, we create spaces that inspire comfort, happiness, and memorable stays for our guests.
At the core of our culture is innovation, operational excellence, and continuous improvement. We believe in building systems, refining processes, and delivering exceptional hospitality standards across every project we manage. We embrace challenges with a solutions-driven mindset, value accountability, and encourage personal and professional growth through learning and experience.
As we continue expanding across the hospitality, tourism, and property management sectors, we are seeking passionate and capable talents to grow together with us.
⸻
Job Description
We are currently seeking an Assistant Director – Hospitality Operations & Project Excellence based in Kuala Lumpur City Centre.
This role is ideal for candidates with strong hospitality management experience, particularly in hotel or serviced residence pre-opening operations, SOP development, operational auditing, and project onboarding. The successful candidate will work closely with the Executive Director to ensure all hospitality projects are operationally prepared, standardized, and consistently aligned with company SOPs and KPI expectations.
This is a strategic operations and project coordination role focused on hospitality excellence — not a personal assistant position.
⸻
Key Responsibilities
Hospitality Operations & Project Support
* Assist the Executive Director in overseeing hospitality and property management projects across various stages, including pre-opening, onboarding, setup, and operational execution.
* Coordinate and support new project launches, ensuring readiness in operational systems, workflows, manpower, guest experience standards, and compliance.
* Develop, improve, implement, and maintain operational SOPs, service standards, workflows, and checklists across all business units.
* Conduct regular operational audits, inspections, and performance reviews to ensure projects comply with established SOPs, service quality benchmarks, and KPI targets.
* Identify operational gaps and recommend process improvements to enhance efficiency, guest satisfaction, and profitability.
* Work closely with department heads and project teams to ensure smooth daily operations and cross-functional coordination.
Operations Coordination & Reporting
* Prepare operational reports, presentations, project updates, and performance analysis for management review.
* Monitor departmental progress, operational KPIs, and execution timelines to ensure business objectives are achieved.
* Conduct research, feasibility studies, and operational planning for upcoming projects and business initiatives.
* Coordinate meetings, operational discussions, and follow-up actions with internal and external stakeholders.
* Maintain organized operational documentation, records, and filing systems.
Business & Management Support
* Participate in strategic discussions, operational planning, and decision-making processes.
* Support business development initiatives, project expansion planning, and hospitality-related collaborations when required.
* Undertake ad-hoc operational assignments and special projects delegated by management.
⸻
Requirements
* Possess at least a Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Business Administration, Tourism Management, or related fields.
* Minimum 3–5 years of working experience in hospitality operations, hotel management, serviced apartments, or related industries.
* Candidates with experience in hotel pre-opening projects, hospitality setup, or operational onboarding will have a strong advantage.
* Proven experience in developing SOPs, operational workflows, service standards, and audit systems.
* Strong understanding of hospitality operational management, guest experience standards, housekeeping coordination, front office operations, and service quality control.
* Experience conducting operational audits, compliance checks, and KPI monitoring across multiple projects or business units.
* Strong leadership, coordination, multitasking, and problem-solving skills.
* Highly organized, detail-oriented, and able to work independently in a fast-paced environment.
* Proficient in report preparation, Microsoft Office, Canva, and AI productivity tools.
* Excellent communication and interpersonal skills.
* Possess high integrity, professionalism, and accountability.
* Own transport and valid driving license are preferred.
* Proficient in written and spoken English and Mandarin.
⸻
Career Growth & Benefits
* Opportunity to be directly involved in exciting hospitality and property development projects.
* Exposure to hotel pre-opening setups, operational strategy, and business expansion initiatives.
* Career growth opportunities within a rapidly expanding hospitality and tourism group.
* Access to networking opportunities with business leaders, industry professionals, and strategic partners.
* Participate in innovative startup and hospitality projects within the group.
* Performance-based rewards and incentives for contributions to business growth and project success.
⸻
Join us in shaping the future of hospitality, property management, and tourism experiences through operational excellence and innovation.
Send your resume to [email protected]
