Overview
Associate, Client Service Jobs in Jakarta Metropolitan Area at VISTRA
Title: Associate, Client Service
Company: VISTRA
Location: Jakarta Metropolitan Area
It’s never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that
We have an exciting opportunity for you to join our team as Associate, Client Services. Reporting to the Manager, Client Services, this full-time and permanent position is based in Indonesia and offers regional coverage, allowing you to make a significant impact to our Service & Delivery team and its’ growth.
Scope:
- Manage assigned client accounts and stay updated on the status of key service deliverables.
- Assist with client, internal, and external communications to ensure timely coordination and smooth service delivery.
- Coordinate with the team members to enhance knowledge of the basis of the services provided to the client.
- Build and maintain positive working relationships with clients to support long-term engagement and client satisfaction.
- Manage the client’s portfolio in relation to corporate secretarial (CoSec) compliance, including quarterly LKPM reporting, Annual General Meetings of Shareholders, and other corporate secretarial services within the scope of services.
- Proactively coordinate with the Line Manager to strengthen knowledge about services offered and gain exposure to upselling and cross-selling practices, contributing to an improved overall client experience.
Key responsibilities:
- Support the preparation and submission of client deliverables.
- Ensure alignment with the service delivery team regarding timely and accurate submissions of statutory reports in compliance with local regulations and internal procedures.
- Handle full spectrum of corporate secretarial work for clients, including the incorporation of companies, preparation of board/shareholder resolutions, and maintaining statutory records.
- Ensure compliance with local laws, regulations, and corporate governance requirements.
- Demonstrate a solid understanding of the Client Onboarding Process, including KYC (Know Your Customer) process and actively participate in gathering and verifying required client documentation in accordance with internal policies.
- Assist in maintaining communication with clients via email and follow-up on deliverables and information requests.
- Escalate any client-related concerns or delays to the Line Manager for timely resolution.
- Responsible for the invoicing process and support the Accounts Receivable function as needed.
- Participate in internal meetings and support client discussions as required.
- Proactively to attend internal and external trainings to develop knowledge on the services provided.
Key requirements
- Bachelor’s degree in Economics / Law / Business Management and/or Communication is preferred
- Fresh graduate and/or minimum 1 years of working experience in the same field
- Strong critical thinking skills.
- Demonstrates a proactive attitude and a strong willingness to learn and develop professionally.
- High attention to detail and accuracy.
- Excellent time in management and task prioritization.
- Dependable and responsible in following through with assigned tasks.
- Capable to work independently on routine tasks and collaboratively within a team.
- Good communication skills and ability to coordinate across functions
