Overview
Associate Customer Support Jobs in Cyberjaya, Selangor, Malaysia at Naijaluxemart
Title: Associate Customer Support
Company: Naijaluxemart
Location: Cyberjaya, Selangor, Malaysia
🚨 We’re Hiring: Japanese Customer Support Executive (Global Hiring) 🇯
🇵
Are you a Native Japanese speaker or JLPT N1 certified? We’re looking for customer-focused professionals to join our growing team
!
🌍 Location: Global applicants welcome (Visa sponsorship available for eligible candidates
)
Role Overvie
w
As a Customer Support Executive, you will
:
- Handle customer inquiries via phone and provide effective resolution
- sEscalate priority issues according to client guideline
- sShare process improvement ideas and best practice
- sStay updated on process changes and new client update
- sMaintain excellent attendance and punctualit
- ySupport additional responsibilities assigned by your supervisor
.
Key Performance Indicator
s
- Deliver exceptional customer satisfactio
- nMeet quality standards on every customer interactio
- nComplete 9 hours of staffed time on rostered day
- sAchieve agreed KPI and productivity target
s
Requirement
s
- Native Japanese speaker or JLPT N1 certification (JLPT N2 is not accepted
- )Excellent verbal communication and customer service skill
- sCustomer-first mindset with a passion for helping other
- sOpen to rotational and night shift
- sPrior eCommerce experience is preferred but not mandatory
.
Education & Experienc
e
- University Graduate / Graduating in 2026: Fresh graduates are welcom
- e.Vocational College Graduate: 4–5 years of work experience require
- dHigh School Graduate: 7–8 years of work experience required
.
Visa & Relocation Suppor
t
✈️ Employment visa processing: 3–4 months after selection and document submissi
o
n.For expatriate hires, we provi
deOne-way flight ticket reimburseme
ntOne week of hotel accommodation reimburseme
ntIf you meet the requirements and are interested in an international career opportunity, apply now or send your CV via direct messa
g
e.#Hiring #JapaneseJobs #JLPTN1 #CustomerSupport #GlobalHiring #VisaSponsorship #BPOJobs #JapaneseLanguage #CareerOpportunity #HiringN
ow
