Overview
Aussie Home Admin Assistant Jobs in Makati, National Capital Region, Philippines at Lendi Group
Title: Aussie Home Admin Assistant
Company: Lendi Group
Location: Makati, National Capital Region, Philippines
Company DescriptionThrough a merger in 2021, the Lendi Group brings together Lendi (and Australia’s #1 online home lending platform) and Aussie Home Loans, Australia’s leading branded mortgage broker. We’re revolutionizing the industry with a best-in-class technology platform and suite of tools that take the hard work out of home loans for our Customers and Brokers alike. Every day we help thousands of Australians research, compare, apply for, and settle their home loans.
Our vision:To create a new era of seamless connection in property finance.
Our mission:To change the way Australians experience property lending, for good.
To learn more about life at Lendi Group check out our blog:https://www.lendi.com.au/inspire/category/life-at-lendi/
Job DescriptionAbout the role and team:The Admin Assistant is a member of the LSI leadership team and responsible for providing comprehensive support for the organisation’s office operations and logistics. The Admin Assistant is also responsible for leading numerous projects supporting LSI’s growth in the Philippines. This role demands strong communication skills when acting as a point of contact for communications both internally and externally. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.
ResponsibilitiesReporting to the Head of Lendi Services Inc, you will be assisting the production and non-production teams who provide loan processing, compliance and ‘back of house’ support to our rapidly growing national teams of Brokers and CS, this fast-paced and varied role will see you accountable for (but not limited to):
Preparing customer agreements through our Salesforce x DocuSign integration.
Using Stripe to send payment links, invoices and tracking the progress of our service fees (both initial fee and success fee).
Looking after the hygiene of our stock and transaction management spreadsheet.
Document management.
Preparing settlement gifts.
Gathering reviews from customers at settlement.
Organising Pre-Purchase Inspections (Third Party businesses).
Organising Pest and Building Inspections (Third Party businesses).
Paying invoices to third parties.
Monitoring Aussie Homes inboxes (info / accounts / complaints).
Onboarding new team members into the necessary infrastructure and access required for their roles.
Assist the Head of LSI in monitoring the team and individual staff performance in relation to their contribution to service delivery achievement of Lendi Services Inc.
Maintains self’s proficiency with office operations and services through self-paced learning platform.
Performs other functions as may be deemed necessary by and needed to deliver the output guided by the company’s vision, mission, and employee policies.
Provide support to internal and external customers through phone and email channel.
Meet timelines associated with the tasks in a timely manner and within quality standards LSI.
Document all necessary instructions per function/project and keep the existing updated.
Log all activities regularly and accurately via email or in Wiki, if applicable.
Qualifications
Bachelor’s degree from a four-year college or university and at least 3 years of BPO or Financial Services experience.
Comfortable reporting to the Makati office once a week or when needed.
Demonstrated experience in delivering results a…
