Overview
Automotive Service Administrator Jobs in Hounslow, England, UK at Monday Matters Recruitment Ltd
Location: Hounslow
Job:
Service Administrator for Commercial Main Dealership
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Location:
Heathrow
Salary: £29,000 Basic Salary + Bonus – £35,000
Hours:
Monday to Friday – 40 hours/week – 1 in 3 Saturdays – 7am to 12 Noon
About the Role:
We’re looking for a proactive Service Administrator to join our
customer-focused
team at a commercial main dealership. In this vital front-of-house and support role, you will act as the single point of contact for customers throughout the service process—ensuring clear
communication
, timely updates, and top-tier
customer care
.
You’ll also support Service and Parts Advisors by handling phone calls, walk-in enquiries, and essential admin duties.
Key Responsibilities:
* Welcome and assist customers in-person and via phone
* Manage contactless Check-in/Check-out (Tjekvik system)
* Update customers on service progress, outstanding work, and recalls
* Process service requests, authorisations, and future work scheduling
* Maintain accurate service records and invoice filing
* Support voicemail management and internal
communication
* Maintain a professional, friendly front-of-house experience
* Engage in training toward Accredited Service Advisor status
Requirements
* Customer service experience in a
fast-paced environment
* Strong
communication
and interpersonal skills
* Competent with Microsoft Office (Word, Excel, Outlook)
*
Willingness to
learn Kerridge or other dealership software
* Team player with a can-do attitude and a positive approach
* Highly organised and adaptable under pressure
Benefits
* 30 days annual leave (including Bank Holidays)
* Extra leave awarded for long service (after 3, 5, 7, and 10 years)
* Holiday+ scheme – purchase up to 3 additional days per year
* Statutory pension scheme
* Free Class IV MOT each year
* Friendly, family-run business environment
Full vacancy details for this Automotive Service Administrator role are available to registered candidates.
Apply now
with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts
Title: Automotive Service Administrator
Company: Monday Matters Recruitment Ltd
Location: Hounslow, England, UK
Category: Customer Service/HelpDesk (Office Administrator/ Coordinator, Admin Assistant), Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant)
