Overview
Back Office Administrator Jobs in Exeter, England, UK at Thrifty Car & Van Rental
Job Title:
Back Office Administrator
Location   :
Exeter Head Office
Hours   :
Full Time 37.5 hours
Salary   : £23,887.33
Benefits:
30 days holiday (including bank holidays)
Free onsite parking
Free onsite gym
Company pension scheme
Employee discount scheme
Funded Summer and Christmas events
Cycle to Work Scheme
Discounted car hire rates
Friendly and supportive working environment
Role Overview   :
The role involves representing Thrifty Car and Van Rental by maintaining excellent relationships with National Account customers, Thrifty branches and subcontractors. You will provide a dedicated and professional support system in line with company standards.
Key Responsibilities:
Manage branch queries with detailed and diligent replies
Trigger mileage, changeover and service requests on our customers’ reservation systems
Record and escalate overdue mileage requests to customers
Coordinate with the Defleet team to organise changeovers on sold vehicles
Run various reports to ensure smooth business operations
Monitor and escalate high mileage reservations to account managers
Use customer portals to respond to customer service issues, offering compensation if needed
Ensure Service Level Agreements (SLAs) are met
Respond to all requests via phone or email
Assist the Back Office Manager with additional tasks as required.
Ideal Candidate:
Proactive and professional
Excellent customer service and
communication skills
High
attention to detail
Teamwork
with the ability to work independently
Excellent prioritisation skills and ability to meet deadlines
IT literacy and accuracy
About us:
Thrifty is the largest privately owned leasing company in the UK with 89 locations nationwide. Our Head Office is the heart of our operations and we are on the lookout for a security officer to
join our team
.
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and
excellence in customer service
. With such growth come amazing opportunities to
join our family
business where our people continue to remain at the heart of everything we do!
If you’re ready to embark on a
challenging
and rewarding career with us,
apply today
to join our proactive and dedicated team!
Title: Back Office Administrator
Company: Thrifty Car & Van Rental
Location: Exeter, England, UK
Category: Administrative/Clerical (Office Administrator/ Coordinator, Business Administration), Customer Service/HelpDesk (Office Administrator/ Coordinator, Customer Service Rep)
