Overview
Back Office Employee Jobs in Antananarivo, Analamanga, Madagascar at Aceolution
Title: Back Office Employee
Company: Aceolution
Location: Antananarivo, Analamanga, Madagascar
Back Office Executive
We are looking for detail-oriented and process-driven professionals to join our growing Operations team. In this role, you will support business operations through backend process execution, data validation, system updates, and operational coordination while ensuring accuracy and timely completion of assigned tasks.
Role Overview
To support daily business operations by handling assigned back-office activities, reviewing information, updating internal systems, maintaining trackers, and ensuring operational tasks are completed accurately within defined timelines.
Key Responsibilities
• Process assigned operational tasks and cases from internal systems or trackers
• Review and verify submitted data, documents, and records as per process guidelines
• Identify incomplete, incorrect, duplicate, or mismatched information
• Update internal tools, trackers, CRM platforms, and dashboards accurately
• Maintain status visibility and closure records for assigned tasks
• Follow standard operating procedures for each workflow
• Escalate exceptions or discrepancies to relevant stakeholders when required
• Support multiple backend operational activities depending on business requirement
• Ensure productivity, accuracy, and quality targets are achieved
Operational Metrics Knowledge
Familiarity with key operational performance metrics such as:
• Productivity / Throughput
• Accuracy Rate
• Turnaround Time (TAT)
• SLA Compliance
• Quality Scores
• Schedule Adherence
• Error Rate
✅ Required Experience & Skills
• 0–3 years of experience in Back Office / Operations / Data Processing / Administrative Support roles
• Strong attention to detail and accuracy
• Basic knowledge of Excel, Google Sheets, and internal systems
• Familiarity with CRM or ticketing tools is preferred
• Good written communication and documentation skills
• Ability to work in a process-driven environment
Key Competencies
• Process Discipline
• Execution Excellence
• Accountability & Ownership
• Compliance & Accuracy Focus
