Bar Attendant

Overview

Bar Attendant Jobs in Teluk Bahang, Penang, Malaysia at IHG Hotels & Resorts

Title: Bar Attendant

Company: IHG Hotels & Resorts

Location: Teluk Bahang, Penang, Malaysia

• To maintain beverage costs at levels established by the restaurant and department.
• To work and complete assigned tasks with optimum efficiency with colleagues.
• Preparing and serving beverages such as drip coffee, espresso-based drinks, teas, juices, alcohol drinks and other specialty drinks.
• Prepare special drinks/ juice of the day and garnish for all required drinks.
• Refill juice/ buffet drinks constantly.
• Answering customers’ questions and recommend for guests about menu’s drink choices.
• Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups, …
• Maintaining espresso machines, grinders, coffee machines, juice machine, blenders and other equipment by cleaning, troubleshooting and scheduling repairs.
• Interact closely with stewards and engineers for proper cleanliness and maintenance of all operating equipment and beverage related machineries for optimum performance.
• Maintain adequate supply of operating supplies and equipment and familiarize with operating procedures of machineries.
• Must be familiarized with all resort policies and procedures in reference to training, safety and security.
• Must have full knowledge of coffee, tea, beverages and cocktails in the bar and maintain the par stocks.
• Provide counter service to all guests in accordance to established standards of quality.
• Always be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position.
• Report for duty on time, neatly groomed and in a clean and proper uniform. Do not consume any alcohol while on duty.
• Be familiarized with all beverage categories and preparations with correct usage of glassware/chinaware and presentations.
• Responsible for the inventory management.
• Ensure that all operating equipment and supplies are spotlessly clean and maintained.
• Use proper procedures before, during and after serving of beverage to guests in accordance to required standards.
• Participate with positive approach towards training and daily briefing.
• Ensure proper usage of operating supplies and equipment to reduce misuse and breakage.
• Work closely and in coordination with the stewarding department in sorting, washing and arranging different types of glasses into appropriate racks.
• Ensure the keeping of bar/ juice counters clean and organized as to standards.
• Realize the importance of team spirit to ensure that colleagues are pursuing a unified standard of service.
• Ensure that beverage sales are properly processed through the Point of Sales register and cash is accounted for and balanced before the close of shifts.
• Participate in-group session to ensure creativities in the making of cocktails, mixed drinks and promotional drinks are achieved at optimum level.
• Must be familiar with beer and post mix reticulation process.
• Ensure that all beverage stocks are replenished prior to opening.
• Familiarized with ice machine procedures, glassware/ chinaware racking and glass washer procedures.
• Must be knowledgeable with the snacks service to better serve guests as needed.
• Read the communication file and notice board daily.
• Take over and hand over duties properly.
• Maintain high standards of cleanliness, appearance, and a sense of pride in uniform and restaurant’s team.
• Know how to use and communicate effectively via walkie talkie.
• Support colleagues during the shift to ensure smooth operations.
• Demonstrate understanding of and adherence to the resort’s and department’s regulations outlined in the employee handbook and operations manual.
• Take lead in tailoring on the guest drinks, aiming to make each visit to our outlet as memorable and unique as possible. You acknowledge guests and remember drinks preferences; as well as their names and preferred seating.
• You have extensive knowledge about activities in InterContinental and the rest of Ha Long Bay, allowing you to give guests recommendations in order to optimize overall guest experience.
• You are responsible for meeting the HACCP standards and actively check cleanliness in both front and back of the house, to make sure standards are adhered.
• Always live up to the standards set by the InterContinental brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.
• You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.
• Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed team.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.