Overview
Benefits Specialist (Hybrid) Jobs in Raleigh, NC at Wake County Government
What You’ll Be Doing
The Wake County Benefits and Wellness team is an award-winning group who pride ourselves on creative programming, customer-service excellence, and teamwork. We are the trusted source for employees navigating and taking advantage of the many incredible benefits offered through Wake!
The Benefits and Wellness team is seeking a Benefits Specialist to administer benefits for employees and retirees.
Our team-mate must be passionate about providing top-notch customer service and be someone who will be knowledgeable and patient to ensure employees understand options and feel enabled to make educated choices.
The focus areas for the Benefits Specialist include:
Benefits: Processes, counsels and communicates with employees regarding benefits programs, open enrollment, qualifying life events, and separation. Ensures documentation is complete and accurate before processing
Retirement: Conducts retirement consultations with employees, coordinates retirement paperwork, offers information on retirement benefits, and provides benefits-related support to retirees
Program Support: Supports the Living Great @ Wake program and other benefits and wellness events and initiatives
About Our Team
Wake County’s Human Resources Department collaborates closely with county leadership to deliver innovative, results-oriented and customer-driven HR programs and services. With 72 dedicated employees, we manage a range of services including Benefits and Employee Wellness, Recruitment, Rewards and Recognition, Employee Relations, Training and more. The Human Resources Department is consistently recognized for excellence in wellness and talent management. By continually seeking and implementing innovative approaches that are widely recognized as industry models, we’ve positioned Wake County as a national leader, earning accolades such as the Healthiest Employer Hall of Fame and Agency Award for Excellence. Explore our competitive benefits package, including 5% 401k contribution and free Employee Health Center access, on our Benefits page. Join us in shaping Wake County’s future.
The Basics (Required Education and Experience)
Associate’s degree in Human Resources Management, Public Administration, Business Administration or related field
Three years of experience in human resources administration
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
At least three years of experience administering/supporting employee benefits and leave programs
Human Resources administration experience within the public sector
Working within a retirement system in North Carolina
How Will We Know You’re ‘The One’?
Working knowledge of benefits processes and systems
Demonstrated ability to understand varying policies, procedures, regulations, and benefits options with the ability to explain and help employees navigate them
Strong interpersonal skills and a customer-service mindset are critical to success. Strong written and verbal communication is imperative [presentation skills]
Commitment to maintaining confidentiality and to handle situations with tact and discretion
Strong attention to detail and follow-through are essential
Proficiency with standard Microsoft products (i.e. Microsoft Office including Outlook, Excel, Word) and the ability to navigate various systems
About This Position
Location: WCOB Raleigh, NC
Employment Type: Regular
Work Schedule: Mon – Fri 8:30am – 5:15pm
Hiring Range: 23.94 – 32.32
Market Range: 23.94 – 40.70
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 6/8/2025
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Title: Benefits Specialist (Hybrid)
Company: Wake County Government
Location: Raleigh, NC
