Overview
BMW Client Care Coordinator Jobs in Bridgeport, Connecticut, USA at BMW of Bridgeport
BMW of Bridgeport has an opening for full-time service coordinator. Seeking an enthusiastic self-starter with an upbeat personality who is detail-oriented with a professional appearance and excellent phone etiquette.
Must have exceptional verbal, written, interpersonal communication, customer service and multi-tasking skills. Play a key role in maintaining the stores’ reputation and image while showing a strong desire to serve our client’s needs. Ideal candidates will have the ability to be flexible in a team-orientedwork environment, are driven to succeed, learn and grow within the automotive industry.
Responsibilities:
Answer incoming calls and inquiries for multiple departments and direct calls to appropriate personnel
Assist customers in any aspect of conversation in a pleasant, helpful and professional manner while delivering a premium customer service experience
Assist in scheduling and confirming appointments
Make outbound courtesy and follow-up calls
Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
Perform basic administrative and other duties as assigned
Provide support to service / sales / parts staff and managers as needed
Excellent problem solving and decision making skills
Be dependable and punctual
Qualifications:
Working knowledge of Microsoft Office
One year previous call center or phone experience is preferred
High School Graduate or equivalent
Must be at least 18-years-old
Pass a 7 year criminal background check and drug screen
Bi-Lingual not required, but preferred
Must be able to work 1-2 Saturdays per month
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Title: BMW Client Care Coordinator
Company: BMW of Bridgeport
Location: Bridgeport, Connecticut, USA
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, Office Administrator/ Coordinator, Admin Assistant), Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant)
