Overview
Booking Coordinator Jobs in Belfast, Northern Ireland, UK at Frontline Recruitment Group Ltd
Frontline Recruitment Group is a Tier 1 Nursing agency based in Belfast City Centre. We are part of Bond Healthcare, a multi-award-winning nursing agency who were named “Best temporary agency in the UK” in 2022. We specialise in the recruitment and placement of temporary Nurses and Healthcare Assistants across Northern Ireland.
The Booking Coordinator will play a key role in scheduling and managing staff placements across multiple healthcare clients. This is a dynamic, fast-paced role that involves close communication with care facilities, healthcare professionals, and internal teams. The ideal candidate will be highly organised, confident with multi-tasking, and thrive under pressure.
Key Responsibilities:
Act as the first point of contact for all booking and shift availability queries
Coordinate and schedule Nurses and Healthcare Assistants into shifts across a variety of client sites
Manage last-minute requests and staffing changes efficiently
Use CRM systems and online portals to confirm and update shift bookings
Send confirmations and shift information via SMS and email
Track and respond to shift amendments via online systems, ensuring all updates are accurately logged
Proactively gather candidate availability and log data via our App and CRM systems
Communicate effectively with candidates and clients regarding changes or updates
Maintain accurate records of bookings, availability, and compliance
Build and maintain strong relationships with our agency workforce to ensure high shift fulfilment
Participate in on-call duties (1 Saturday per month, with overtime or time in lieu allowance)
What We’re Looking For:
Proven experience in coordination, scheduling, customer service, or a similar administrative role
Strong organisational and time management skills with the ability to multi-task
Excellent verbal and written communication skills
A proactive, target-driven, and self-motivated mindset
Strong customer service skills and a professional telephone manner
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Confident using CRM platforms, and text/email communication tools
Essential Criteria:
GCSEs in English and Maths (A-C) or equivalent
Office-based experience in a fast-paced environment
Ability to remain calm under pressure and manage competing priorities
Previous experience within a healthcare agency would be desirable but not essential
What We Offer:
Competitive salary (£28,000–£32,000 DOE)
Supportive team environment and positive company culture
Opportunities for progression and professional development
Time off in lieu for working one Saturday in every four
An opportunity to work with “the best temporary agency in the UK”
If you’re an efficient multitasker with a passion for coordination and customer service, we’d love to hear from you.
To be considered please forward a CV in strictest confidence to
Title: Booking Coordinator
Company: Frontline Recruitment Group Ltd
Location: Belfast, Northern Ireland, UK
Category: Administrative/Clerical, Healthcare
