Overview
Business Insurance Technical Trainer Jobs in Clearwater, FL at Marsh McLennan Agency
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a BI Technical Trainer at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
Responsible for managing the BI Training Program for Client Service Representatives (CSRs). Work closely with the BI Management team to achieve MMA’s strategic learning and development goals for CSRs. The BI Technical Trainer will design, implement and monitor the BI Technical Training Program and oversee the implementation of various initiatives as defined with MMA’s strategic plan. You will confer with and actively engage the management team to keep leadership informed of significant matters where their oversight is essential.
As our BI Technical Trainer, you will:
Be able to perform the CSR role at a high level / Float where needed to backup CSRs on PTO or leave
Collaborate with BI managers to develop and execute the BI Training Program for CSRs
Leverage and improve foundational curriculum for new hire onboarding and ongoing training
Develop training content and user guides with regard to system functionality, best practices, and workflows related to all CSR Tasks & Responsibilities
Serve as a trainer, mentor, technical resource and subject matter expert to CSRs
Provide ongoing support and coaching to trainees, addressing any questions or challenges they may encounter
Evalute the effectiveness of training programs through feedback and assessments, making improvements as necessary
Collaborate with managers to fully understand technical skill gaps, and individual knowledge opportunities and training needs.
Collaborate with managers to create agenda for CSR team meetings based on training needs identified.
Be the EPIC Champion for CSRs
Confer with and actively engages management and leadership. Keeps leaders effectively informed of all significant training and development matters, advise where their oversight is essential, or their insight is helpful.
Provide general direction to assure compliance with insurance regulation and other laws; keeps informed of any new legislation that may impact the business; and establishes overall policy for effective representation of the Company.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
Bachelor’s degree in business or related field required or minimum of 5-8 years of BI Account Management experience including systems, compliance, and various client size.
Must be detailed with excellent organizational and time management skills.
Strong interpersonal skills.
Strong management and demonstrated team-building skills.
Excellent written and verbal communication.
Ability to effectively build and maintain positive and trusted working relationships with management and peers.
Must have the ability to work under pressure and multi-task.
Learning and Development experience preferred but not required.
Proficiency in MS office applications required.
Strong proficiency with current softwares and platforms is required
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid and flexible work
Charitable contribution match programs
Stock purchase opportunities
Competitive compensation
Entrepreneurial leadership
Unmatched, scalable resources
Committed to core values
Inclusive culture
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick:
https://www.instagram.com/lifeatmma/
https://www.facebook.com/LifeatMMA
https://www.linkedin.com/company/marsh-mclennan-agency/
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMABI
#MMABOU
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Title: Business Insurance Technical Trainer
Company: Marsh McLennan Agency
Location: Clearwater, FL
