Overview
Business Support Associate in Kuala Lumpur Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Alphalion Technology
Title: Business Support Associate in Kuala Lumpur
Company: Alphalion Technology
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
We are looking for a Business Support professional to manage complex support tickets for our post-trade clearing system – Falcon. Responsibilities include advising users, documenting client workflows, and leading investigations of major issues. Ideal candidates will have experience in broker operations, strong communication skills in English and Mandarin, and a client-focused approach.
Responsibilities
- Provide second-tier support for complex queries related to our multi-asset post-trade clearing and processing system.
- Advise users on effectively utilizing existing system functions to meet their business needs.
- Manage support tickets end-to-end, coordinating with other teams as necessary.
- Develop a deep understanding of clients’ business flows and strategies, documenting insights in the company CRM. Identify new business opportunities and alert the sales team.
- Lead the investigation and coordination of major production issues alongside the support team, ensuring transparency and effective communication throughout the resolution process.
- Be hands-on with clients, assisting them during critical operational issues.
Qualifications
- Previous experience in operations or settlement teams within a broker operation, with a strong grasp of post-trade clearing and processing.
- Excellent communication and interpersonal skills for client interactions and support ticket management (Native Mandarin speaking; Fluent in reading, writing, and speaking English; knowing Malay would be a plus).
- Ability to understand and document clients’ business requirements and workflows.
- Experience in delivering user training and creating useful documentation.
- Familiarity with ticketing/issue tracking systems and CRM platforms.
- Ideally, 2+ years in a client-facing technical support or customer success role (flexibility on experience).
Join our team and contribute to enhancing our clients’ operational success!
