Overview
Butler Jobs in Kecamatan Sidemen, Bali, Indonesia at Shibumi Hospitaliti Internasional
Title: Butler
Company: Shibumi Hospitaliti Internasional
Location: Kecamatan Sidemen, Bali, Indonesia
About The Role / Tentang Peran Ini
As a Butler / Guest Relations & Housekeeping Officer, you are the face and heart of hospitality at Villa Shibumi. You bridge the gap between guest wishes and villa services in a personal, proactive, and deeply attentive way. Not only do you ensure every guest feels truly special and cared for, but you also take pride in maintaining the pristine condition of the villa — ensuring they feel completely at home in a beautiful, spotless environment from the moment they arrive to the moment they depart.
Sebagai Butler / Guest Relations & Housekeeping Officer, Anda adalah wajah dan jantung keramahan di Villa Shibumi. Anda menjadi jembatan antara keinginan tamu dan layanan villa secara personal, proaktif, dan penuh perhatian. Anda tidak hanya memastikan setiap tamu merasa sangat istimewa, tetapi juga bangga dalam menjaga kondisi villa tetap prima — memastikan mereka merasa nyaman di lingkungan yang indah dan bersih sejak pertama kali tiba hingga saat meninggalkan villa.
Your Day to Day / Keseharian Anda
Guest Services / Layanan Tamu
- Welcome guests at check-in with genuine warmth, introduce all villa facilities, and ensure their comfort from the very first moment. (Menyambut tamu saat check-in dengan penuh kehangatan, memperkenalkan fasilitas villa, dan memastikan kenyamanan mereka sejak pertama tiba.)
- Serve as the primary point of contact for all guest needs and requests throughout their entire stay. (Menjadi titik kontak utama tamu untuk seluruh kebutuhan dan permintaan selama menginap.)
- Respond promptly to every request — whether in person, by telephone, or via message — warmly and professionally. (Merespons setiap permintaan tamu dengan cepat, ramah, dan profesional.)
- Handle complaints with empathy, calm, and a focus on delivering satisfying resolutions. (Menangani keluhan tamu dengan empati, tenang, dan menghadirkan solusi yang memuaskan.)
- Conduct heartfelt check-outs to ensure every guest leaves carrying the very best impressions. (Melakukan check-out dengan hangat dan memastikan tamu meninggalkan kesan terbaik.)
Activity Planning & Special Moments / Pengaturan Aktivitas & Momen Spesial
- Plan and arrange activities: restaurant reservations, tours, spa treatments, transportation, and more. (Merencanakan aktivitas tamu: reservasi restoran, tur, spa, transportasi, dan lainnya.)
- Create special experiences: birthday setups, anniversary decorations, private romantic dinners, etc. (Menyiapkan pengalaman spesial: dekorasi ulang tahun, anniversary, makan malam romantis, dll.)
- Offer personalised recommendations for the finest destinations, dining, and activities across Bali. (Memberikan rekomendasi destinasi, kuliner, dan aktivitas terbaik di Bali.)
- Proactively anticipate needs — take thoughtful action before guests feel the need to ask. (Mengantisipasi kebutuhan tamu secara proaktif — bertindak sebelum diminta.)
Administration & Service Improvement / Administrasi & Peningkatan Layanan
- Ensure all amenities and welcome gifts are perfectly in place before each arrival. (Memastikan kelengkapan amenities dan welcome gift tersedia sempurna sebelum tamu tiba.)
- Record guest preferences, habits, and requests to enable personalised service during future visits. (Mencatat preferensi dan kebiasaan tamu untuk personalisasi kunjungan berikutnya.)
- Gather feedback regularly and relay insights to the Villa Manager. (Mengumpulkan feedback tamu dan menyampaikannya kepada Villa Manager.)
What We Need from You / Yang Kami Butuhkan dari Anda
- Education: Minimum Diploma or Bachelor's degree in Hospitality, Tourism, or Communications. (Minimal D3/S1 di bidang Perhotelan, Pariwisata, atau Komunikasi.)
- Experience: Minimum 2 years of experience in a Guest Relations, Butler, Housekeeping, or Front Office role at a luxury villa or hotel. (Minimal 2 tahun pengalaman di posisi Guest Relations, Butler, Housekeeping, atau Front Office di villa atau hotel bintang.)
- Language: Excellent verbal and written communication in both Indonesian and English. (Kemampuan komunikasi lisan dan tulisan yang sangat baik dalam Bahasa Indonesia dan Inggris.)
- Personality: Professional appearance, confident presence, strong attention to cleanliness, and a naturally warm manner. (Berpenampilan profesional, percaya diri, sangat peka terhadap kebersihan, dan selalu hangat.)
- Knowledge: Strong local knowledge of Bali's destinations, culture, and dining scene. (Pengetahuan lokal yang kuat tentang destinasi, kuliner, dan budaya Bali.)
What We Offer / Apa yang Kami Tawarkan
- Competitive Remuneration: Attractive basic salary supplemented by a monthly service charge. (Remunerasi Kompetitif: Gaji pokok yang menarik ditambah dengan service charge bulanan.)
- Comprehensive Insurance: BPJS Kesehatan. (Asuransi Komprehensif: Perlindungan BPJS Kesehatan)
- Career Growth: Opportunities for professional advancement within an expanding portfolio of luxury properties. (Pengembangan Karir: Peluang peningkatan karir di dalam portofolio properti mewah kami yang sedang berkembang.)
- Continuous Learning: Regular training to refine your luxury hospitality, housekeeping, and guest relations skills. (Pembelajaran Berkelanjutan: Pelatihan rutin untuk mengasah keterampilan keramahtamahan mewah, tata graha, dan hubungan tamu Anda.)
How do I deliver this? / Bagaimana Saya Mewujudkannya?
At Villa Shibumi, we want you to be your best every day. You can show this by living our Service Style and People Attributes: Di Villa Shibumi, kami ingin Anda tampil terbaik setiap hari. Wujudkan hal ini dengan menghayati Gaya Layanan dan Nilai-Nilai kami:
Our Service Style:
- Delivering a harmonious flow: We deliver an uninterrupted sense of natural calm, removing tension to create total serenity. (Mengalirkan ketenangan)
- Acting with thoughtful kindness: We are gracious, considerate, and do things without being asked. Our service comes from the heart. (Bertindak dengan kebaikan yang penuh perhatian)
- Curating meaningful moments: We create touches of inspiration that leave a lasting impression. (Menciptakan momen bermakna)
Our People Attributes:
- Anticipative: Think on your feet and use intuition. (Antisipatif)
- Discreet and Detailed: Strong attention to both service and cleanliness details, while respecting privacy. (Diskret dan Teliti)
- Thoughtful and Kind: Genuine, warm, and serving from the heart. (Tulus dan Baik Hati)
- Quietly Proud: Humble in service, dedicated, and proud to be part of Villa Shibumi. (Rendah Hati namun Bangga)
- Elegant and Engaging: Well-mannered, charming, and sensitive to every guest's needs. (Elegan dan Menarik)
