Overview
Call Center Lead Administrator Jobs in Longview, TX at All Seasons Window & Door Mfg. Inc.
Full Job Description
Job Overview
Call Center Lead Administrator
Ready to join an exciting customer-focused team at All Seasons Window and Door? We’re on the lookout for enthusiastic individuals who love technology and provide outstanding customer service. As a Call Center Lead Administrator, you will be at the forefront of delivering exceptional experiences to our valued customers. If you have a passion for technology, awesome communication skills, and a drive to make customers happy, this is the perfect opportunity for you!
Responsibilities:
Helping Customers: Be the friendly face and go-to expert, assisting customers with their questions and setting and confirming appointments in the CRM (Customer Relationship Manager).
Problem-Solving: Tackle customer issues and complaints, finding creative solutions that leave them smiling.
Tech Savviness: Stay up to date on the latest and greatest home improvement technology and services offered by All Seasons Window and Door.
Teamwork and Coordination: Collaborate with our sales and installation teams to ensure a seamless flow of communication and meet customer needs.
Record Keeping: Keep track of customer interactions, transactions, inquiries, and complaints using our CRM software.
Customer Feedback: Gather valuable feedback and suggestions from customers, passing them along to the right teams to help us continuously improve our products and services.
Customer Communication: Set and confirm appointments within 24 hours of appointment. Track and follow up on all previously run sales appointments.
Home Shows and Festivals: Must be available to assist with occasional home shows and festivals. Some weekend work is required.
Additional responsibilities assigned by the Sales Manager/General Manager
Requirements:
Customer Service Experience: Show us your skills with previous experience in a customer service role. Bonus points if you’ve worked in the home improvement industry!
Communication Skills: Impress us with your excellent verbal and written communication skills.
Problem-Solving: Use your powers of analysis and critical thinking to conquer customer issues. Find the root causes and deliver effective solutions that leave our customers beaming.
Empathy and Patience: We’re looking for someone who can understand and relate to our customers’ needs, showing patience and a positive attitude even in challenging situations.
Multitasking: Show us your ability to handle multiple customer inquiries and tasks at once while still paying attention to the smallest details.
Team Player: We’re a tight-knit crew that supports each other. Be ready to collaborate and go above and beyond to achieve shared goals.
Tech Tools: Comfortably navigate customer management software, databases, and other tools that help you provide accurate appointments and top-notch service.
Education: A high school diploma or equivalent is the minimum requirement. We believe in continuous learning, so if you’ve pursued additional education, we’d love to hear about it!
Bilingualskills are a major plus
Join the All Seasons Window and Door team and be part of a growing company that cares about its employees and customers. Apply today to become a valued Customer Service Representative & CRM Administrator and help us create extraordinary customer experiences.
Job Type: Full-time
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Work Location: In person
Title: Call Center Lead Administrator
Company: All Seasons Window & Door Mfg. Inc.
Location: Longview, TX
Category:
