Overview
Care Navigation Support Associate Jobs in Washington, District of Columbia, USA at Children’s National Medical Center
Job Description – Care Navigation Support Associate (2500001N)
This position will require employees to be in the office four (4) days a week.
Works as a member of the team assisting Care Managers with the coordination and arrangement of health care services (medical and behavioral) and community based services/social needs for complex, condition specific, and/or noncompliant enrollees in accordance with established care coordination plan. Works with Care Manager to support enrollees and their families.
Qualifications
MinimumEducation:High School Diploma or GED (Required)
Minimum
Work Experience:3 years with target population in a health and human service field (Required)
Required Skills/Knowledge:Effective communicationskills.
Required Licenses and
Certifications:Driver’s License.
Job Functions
Essential job duties:
Receives direction from the Care Navigation Manager. He/she reviews/prioritizes tasks and sets objectives for the Care Manage Associate.
Assists with coordinating care and services documented in the care coordination plan for complex, condition specific, and/or noncompliant enrollees.
Partners with the family to achieve identified goal(s) in the Care Coordination Plan.
Provideseducationinformation, as directed, to the enrollee and their family.
Assists enrollees/families with scheduling and completing EPSDT, mental health, medical, and other specialty appointments, as needed.
Assists enrollees/families with locating community support services and makes referrals to community-based and other services.
Contacts resources; schools, clinics, physician offices and other service providers to gather information necessary for timely delivery of services.
Documents interaction with enrollees, caregivers, providers, and others in the HSCSN IT system within 24 hours of completion.
Participates in team meetings regarding enrollees.
Clearly communicates verbally and in writing.
Other job duties:
May perform other duties in addition to those outlined in this job description.
Organizational Accountabilities
Employee Excellence:
Demonstrates understanding of quality of service and collaborates with co-workers to ensure excellence standard is achieved.
Innovates through improvement of care and/or efficiency of operational processes.
Dedicated to a standard of performance excellence and high quality.
All In:
Embraces changes/improvements and actively participates in the implementation of new/improved programs, technology,new equipment, systems and resources that promote quality of care, safety and efficiency.
Identifies, prioritizes and selects alternative solutions to determine best outcome.
Action Oriented:
Maintains a high level of activity/productivity, meeting deadlines and appropriately prioritizing tasks to meet business demands.
Anticipates problems and attempts to solve before they develop.
Supervisory Responsibilities:
None
Category II:
Job may expose incumbent occasionally or in emergency situations to blood, body fluids, non-intact skin or tissue specimens.
Protected Health Information Access Level:
Level IV – Full Access Incumbents in this job may access any protected health information associated to a customer’s needs, the service(s) rendered and the position’s functions.
This job operates in an office environment.
Physical Requirements:
Sedentary Work:
Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a se…
Title: Care Navigation Support Associate
Company: Children’s National Medical Center
Location: Washington, District of Columbia, USA
Category: Healthcare, Administrative/Clerical
