Overview
Cash Center Admin Jobs in East London, Eastern Cape, South Africa at ExecutivePlacements.com
Title: Cash Center Admin
Company: ExecutivePlacements.com
Location: East London, Eastern Cape, South Africa
Recruiter:
HR Genie
Job Ref:
EL/CPCADMIN/001
Date posted:
Friday, May 8, 2026
Location:
East London, South Africa
Salary:
Market related
SUMMARY:
∙ Delivering great customer service and corporate service ∙ Sharing and cooperating ∙ Dealing w
POSITION INFO:
Main Purpose of the Position:
To provide comprehensive administrative support for all cash centre operations, ensuring accuracy and efficiency.
Key Performance Areas:
Key Performance Areas (KPAs)
Performance Standards
- Effective Reporting
- Compile a range of reports received from the Cash Management Centre (CMC) accurately and promptly.
- Scan and distribute customer deposit slips, e-Viper reports, and banking consignment forms efficiently.
- Prepare and submit variance reports, covering ATM, teller, and treasury discrepancies.
- Maintain and update monthly statistics on a daily basis to ensure data accuracy.
- Customer Service (Internal and External)
- Respond promptly, professionally, and courteously to all customer enquiries within agreed service level agreements (SLAs).
- Provide appropriate solutions when identifying deviations from agreed processes or contracts.
- Communicate service issues and cash discrepancies clearly and effectively to customers.
- Identify recurring service failures and proactively inform both customers and the CMC Manager.
- Address internal requests for information accurately and efficiently.
- Compile thorough investigation documentation for handover to the Risk Department.
- Segregation of Duties
- Manage the receipt of all customer orders independently to ensure appropriate segregation of responsibilities and maintain control.
- Outsourced Cash Processing Centre (OCPC) Support
- Accurately perform Finteq scanning tasks in accordance with procedures.
- Prepare all necessary documentation for the following day’s loadings in a timely manner.
- Obtain authorisation from the FNB HUB when required and liaise effectively with relevant teams.
- Despatch all deposit slips to the FNB HUB promptly.
