Overview
Centre of Excellence (CoE) Executive – Workplace Services Jobs in North Sumatra, Indonesia at Unilever
Title: Centre of Excellence (CoE) Executive – Workplace Services
Company: Unilever
Location: North Sumatra, Indonesia
Unilever Oleochemical Indonesia (UOI) is looking for a highly motivated professional to join our team and become a key enabler of Workplace Services excellence as the Centre of Excellence (CoE) for Workplace Services.
This role will play a critical role in ensuring Workplace Services operations are data-driven, efficient, compliant, and leading initiatives to :
Governance
- Maintain the Workplace Services governance framework.
- Develop and maintain Standard Operating Procedures (SOPs).
- Standardize operational processes across Workplace Services.
- Ensure compliance with documentation standards and requirements.
Performance Management
- Develop and maintain Workplace Services KPI dashboards.
- Monitor Service Level Agreement (SLA) achievement and compliance.
- Analyze service performance and identify improvement opportunities.
- Publish monthly Workplace Services Performance Reports.
Vendor Governance
- Monitor vendor compliance with contractual obligations.
- Track contract expiration dates and renewal requirements.
- Maintain vendor performance scorecards.
- Coordinate Quarterly Business Reviews (QBRs) with vendors.
Financial Administration
- Track and monitor operational budgets.
- Verify invoices and supporting documentation.
- Monitor Purchase Requisition (PR) and Purchase Order (PO) processes.
- Prepare monthly financial reports.
Digitalization
- Manage the Complaint Management System.
- Develop and maintain Power BI dashboards.
- Analyze service trends and operational data.
- Support automation and digital transformation initiatives.
Continuous Improvement
- Identify opportunities for process improvement.
- Track continuous improvement projects and initiatives.
- Monitor Corrective and Preventive Action Request (CPAR) completion.
- Coordinate Lean and operational excellence initiatives.
Audit & Compliance
- Prepare audit-related documentation.
- Track corrective actions and follow-up activities.
- Maintain compliance records and supporting evidence.
Project Management
- Support Workplace Services projects and initiatives.
- Prepare management reports and presentations.
- Coordinate cross-functional initiatives and stakeholder engagement.
What We’re Looking For
- Willing to relocate to and work in Sei Mangkei, North Sumatera
- Fluent in English, both written and spoken.
- Bachelor’s degree in Industrial Engineering, Business Administration, Information Systems, Statistics, Management, or a related field.
- Minimum of 3 years of experience in one or more of the following areas:
- General Affairs
- General Services
- Workplace Services
- Project Management Office (PMO)
- Business Excellence / Continuous Improvement
- Administrative Operations
- Corporate Services
- Experience in developing reports and dashboards using Power BI.
- Experience in KPI dashboard development and performance reporting.
- Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, dashboards, and advanced formulas.
- Familiarity with PR/PO processes and procurement-related administration.
- Experience managing vendor scorecards and conducting service performance evaluations.
- Knowledge of complaint management processes, root cause analysis, and problem-solving methodologies.
