Overview
Client Service Representative/Office clerk Jobs in Santa Ana, California, USA at Knox Services
Position: Client Service Representative/ Office clerk
Company Description
Knox Attorney Service has been in business for more than 40 years as a provider of litigation support, reprographics and document management services, as well as statewide courier/messenger service. We provide a wide array of services including service of process; court services; on-call courier/messenger service; skip trace and investigations; record retrieval; subpoena preparation; e-data discovery and database hosting; copy center & reprographics;
digital imaging; x-ray/blueprints/video/CD duplication; and facilities management services.
The outstanding service we provide starts with our people. We make an extra effort to train and develop our staff of document professionals on the art of customer service. The tenure and professionalism of our staff is unparalleled in the document and legal services industry. We spend much effort training our people to develop our “home grown” leaders of the future.
We believe investing our time and money to ensure that our people are knowledgeable and understand the importance of our customers’ businesses.
Job Description
The Client Service Representative is entry level and will support the records retrieval department in the collection of medical records, radiology film, insurance documents, medical billing, and employment records for legal purposes. Hours are Monday through Friday from 8 AM – 5 PM. Full benefits, including health, dental, vision, FSA, PTO, paid holidays, and a 401K plan. Compensation to start is $18/hr.
Provide daily status/updates to various clients via phone, emails, memos, and e-faxes
Continually monitor and communicate with different facilities to follow-up for records production by making daily calls, emails, fax status checks, and mailing out reminder letters
Prepare and send out new serve documents daily for service
Consult with clients and staff to issue/reissue new requests
Match, review, and process records and documents based on requested parameters of subpoenas and authorizations
Issue payments, obtain and provide additional information/documents to custodians so they can process requests
Close and notify all parties of orders that are being canceled, reissued, or received objections
Input status/codes in our proprietary software to ensure information for each order is up to date
Perform other job duties as assigned by Management
Qualifications
Education:
High School diploma or GED
Office experience is desired
Experienced in good customer service and professional phone knowledge and etiquette
Experience receiving and making a high volume of phone calls
Strong organizational skills
Strong ability to multitask and prioritize work effectively, while remaining calm under pressure
Understanding of computers and Microsoft Office Products (Word and Outlook)
Ensures tracking of client orders in company database to build contact history, identify trends, facilitate relationship building and provide management and client reporting
Data Entry skills/typing 40-60 WPM
Shift Availability:
Scheduled hours for this position is Monday – Friday 8:00 am-5:00 pm (IN OFFICE ONLY)
Starting wage is $18/hr depending on experience and reviewed at 90 days
Additional Information
All your information will be kept confidential according to EEO guidelines.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Legal Services
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Title: Client Service Representative/Office clerk
Company: Knox Services
Location: Santa Ana, California, USA
Category: Administrative/Clerical
