Overview
Client Services Executive Jobs in Henley-on-Thames, England, UK at Platinum Resourcing (UK) Ltd
Our client a global training consultancy based in Henley on Thames is seeking a Client Services Executive.
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Due to exponential growth this is an
exciting
time to join a growing team. Salary £26,400 per annum plus £3,600 tax free annual bonus as well as 5% annual bonus.
Working hours, Monday to Friday 9am – 5pm, 4 days working in the office, Friday’s
working from home
.
You will be supporting the Directors and Associates in the delivery of workshops across the globe. This role must proactively support them in everything they might need, as well as managing the Operations end-to-end process.
Responsibilities
* Support the Client Services Director on cross-functional business improvement projects.
* Manage and lead internal operational projects, with potential for external
project management
responsibilities over time.
* Manage pre-
communication
with delegates, ensuring a seamless onboarding experience.
* Set up and distribute links and communications for virtual programs.
* Organise & maintain programs content, including setting up SharePoint files and arranging printing.
* Pack and arrange delivery/collection of programs materials for face-to-face programs.
* Book travel and flights for facilitators with a view to driving efficiencies, reviewing policy.
* Secure program timings with key client contacts and coordinate programs setup with facilitators.
* Manage expense processes ensuring correct coding for accurate billing.
* Maintain and update delegate details in shared databases, tracking programs progress.
* Oversee timesheet submissions for programs.
* Handle vendor setups, and invoicing processes.
* Review expenses and profitability post-project and suggest remedial actions where needed.
* Gather and consolidate program feedback for
continuous improvement
.
* Obtain case studies and testimonials from clients.
* Ensure facilitators have access to relevant dashboards.
* Manage translation of materials & liaise with internal or external design teams as needed.
About you:
* Proven commercial operational experience.
* Intermediate
project management
skills.
* Strong organisational skills with the ability to manage multiple projects simultaneously.
* Excellent
communication skills
, both written and verbal, with the ability to build and maintain strong client relationships.
* Strong
problem-solving skills
with a
continuous improvement
mindset
* Excellent time management with the ability to prioritise workload effectively and respond to all queries in a timely manner
* High proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and familiarity with CRM/
project management
tools.
* Ability to work autonomously and collaboratively within
cross-functional teams
.
* Strong
attention to detail
and commitment to delivering high-quality work under tight deadlines.
* Ability to thrive in a
fast-paced environment
and manage tight deadlines.
* Excellent
attention to detail
and ability to multitask.
* A team player with strong
collaboration
skills.
* Resilient, with the ability to remain calm and focused under pressure
Title: Client Services Executive
Company: Platinum Resourcing (UK) Ltd
Location: Henley-on-Thames, England, UK
Category: Business (Administrative Management, Business Administration, Office Administrator/ Coordinator), Administrative/Clerical (Administrative Management, Business Administration, Office Administrator/ Coordinator)
