Overview
Clinical Admin Officer – Orthopaedics Jobs in Frimley, England, United Kingdom at Frimley Health NHS Foundation Trust
Title: Clinical Admin Officer – Orthopaedics
Company: Frimley Health NHS Foundation Trust
Location: Frimley, England, United Kingdom
Job Overview
We are excited to offer an opportunity for a Band 3 Clinical Admin Officer to join our friendly and dedicated Trauma and Orthopaedics team to work 37.5 hours per week on a permanent contract.
This is a rewarding role where you’ll work closely with consultants and their multidisciplinary teams, playing a key part in supporting the delivery of high-quality patient care. We’re looking for someone with strong administrative experience, a proactive mindset, and a positive attitude towards change and improvement.
If you thrive in a busy, fast-paced environment, enjoy a varied workload, and have excellent communication and interpersonal skills, this could be the perfect role for you.
Main duties of the job
- Provide comprehensive administrative support to the department, ensuring the efficient delivery of services.
- Effectively plan and organise own workload using appropriate planning tools, demonstrating excellent time management skills and proactively escalating any anticipated issues that may impact deadlines.
- Manage consultants’ requests for urgent correspondence, medico-legal reports, and other ad hoc communications, ensuring all work is completed in accordance with Trust policies and procedures.
- Source, collate, and organise information to support work activities, maintaining confidentiality and data protection standards at all times.
- Respond to queries from colleagues, GPs, and patients in a professional, timely, and customer-focused manner.
- Ensure secure systems and processes are maintained for the storage and handling of all resources, including electronic and computerised information.
- Scan and upload relevant patient documentation accurately into the Trust’s Electronic Patient Record (EPR) system.
- Support clinicians with the preparation and distribution of patient correspondence through Epic, including resolving incomplete patient details and incorporating required attachments.
- Handle all telephone enquiries professionally and efficiently, meeting departmental and Trust performance targets.
- Utilise a range of IT systems and applications effectively to support departmental operations and fulfil role requirements.
Working for our organisation
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed Job Description And Main Responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person specification
Qualifications
Essential criteria
- Good education to GCSE standard or equivalent experience
- ECDL or equivalent
- NVQ Level 3 Administration or equivalent practical knowledge.
Experience
Essential criteria
- Experience of working in an office environment
- Experience of working within a team environment
Desirable criteria
- Working in the NHS in a hospital/private practice/GP setting.
- Call centre experience
Skills
Essential criteria
- Ability to communicate clearly.
- Ability to follow clear instructions and feedback to senior staff.
- Logical reasoning i.e. providing/receiving routine/sensitive information requiring tact.
- Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
- Keyboard skills
- Basic numeracy and literacy
- Excellent interpersonal skills.
Desirable criteria
- Provide general non-clinical advice.
- Judge/analyse situations to resolve patient problems.
- Conversant with hospital information systems.
- Understanding of medical terminology.
- Knowledge of NHS targets.
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now
