Overview
CMA – Patient Engagement/MyChart – Hybrid Jobs in Durham, North Carolina, USA at Duke Health
At Duke Health, we’re driven by a commitment tocompassionate carethat changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Primary Care
Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.
T
he Duke Primary Care – Patient Engagement Center, My Chart Hybrid in NC
**$7,500 Commitment Bonus for Eligible Candidates
** Certified Medical Assistant Certification required prior to employment.
The Patient Engagement Center seeks to hire a Certified Medical Assistant who will embrace our mission ofadvancing healthcare together!
Location:14 Moore Drive Research Triangle Park, NC 27709
* This position can be remote after the 90-day probationary period if metrics are completed successfully.
Hours:8am – 5pm
Job Summary:
The Medical Assistant, Certified functions as an integral member of theinterdisciplinaryhealthcare team in providing direct patient care. The Medical Assistant certified performs routine administrative and patient care supportive duties in a Health System Medical practice that assists medical and/or nursing staff in the examination and treatment of patients and ensures the clinic/office runs smoothly.
What you will do:
Clinical responsibilities:
The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures.
Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records.
Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills.
Performs other clinical tasks as assigned by the doctor.
Administrative responsibilities:
The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling. They coordinate hospital admissions, lab services, and update medical records. The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies.
Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fallpreventionefforts, and participate in clinic committees.
Knowledge, Skills, and Abilities:
Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high schooleducationand medical assistant training.
Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.
Knowledge of sterile techniques and procedures relevant to the work performed.
Familiar with the procedures for administering both routine and special patient treatments.
Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments.
Knowledge of infection control procedures andsafety measures, with age-specific competency.
Responsible for daily clin…
Title: CMA – Patient Engagement/MyChart – Hybrid
Company: Duke Health
Location: Durham, North Carolina, USA
Category: Healthcare, Administrative/Clerical
