Overview
Collections Agent Jobs in Durban, KwaZulu-Natal, South Africa at Alpha
Title: Collections Agent
Company: Alpha
Location: Durban, KwaZulu-Natal, South Africa
Introduction
We are seeking a detail-oriented and results-driven Collections Administrator to join our dynamic team. The successful candidate will be responsible for managing outstanding accounts, ensuring timely debt recovery, and maintaining positive client relationships, all while supporting the company's financial stability.
Key Duties & Responsibilities
- Pursue overdue invoices via telephone, email and letter within agreed timescales
- Ensure cash collection targets are consistently met or exceeded
- Handle and resolve customer queries promptly and professionally
- Prepare daily banking documentation accurately
- Maintain detailed and accurate records of all collection activities
- Participate in regular meetings with business stakeholders to foster and maintain strong interdepartmental relationships
- Ensure all month-end processes and deadlines are adhered to
Desired Experience & Qualifications
Experience & Requirements
- Minimum of two years' experience in credit control or debt collection is essential
- Proven experience in administrative roles within legal, financial services, or debt recovery sectors
- Basic understanding of debt recovery processes and procedures
- Familiarity with case management systems and workflow-based processing
- Strong working knowledge of Microsoft Office applications, including Outlook, Teams, Word, and Excel
- Excellent organisational skills with the ability to prioritise and manage multiple tasks and deadlines effectively
- Strong communication and interpersonal skills, demonstrating professionalism and empathy
- Ability to work UK business hours
