Overview
Commissions Officer and Administrator Jobs in Norwich, England, UK at Yellow Brick Mortgages Ltd
Commissions Officer and Administrator
Location:
Queen Hills, Norwich – NR8 5HD
Working hours:
9 – 6 Type of work:
Full-time, Permanent | Salary: £25,500 per annum Join an award-winning mortgage brokerage where
attention to detail
and
exceptional service
make all the difference. Yellow Brick Mortgages is a nationally recognised, independent mortgage brokerage based in Norwich and serving clients across the UK. With over 70 expert advisers and more than 5,600 5-star Trustpilot reviews, we’re known for our commitment to customer service, our local charity donations (£160k to date), and our eco-pledge to plant a tree for every mortgage completed (15k trees and counting).
We’re growing fast and looking for a Commissions Officer/Administrator to support the smooth running of our operations. You’ll play a key role in processing commission statements, managing deductions, and providing administrative support to our busy team. This is a varied role with real impact – perfect for someone highly organised, confident with Excel, and ready to take ownership of key responsibilities.
What you’ll be doing:
Processing commission statements from providers and preparing reports for our consultants. Administering charity and tree planting deductions, introducer deductions, and creating remittance statements. Keeping internal systems and pipeline trackers up to date. Liaising with Mortgage Advisors and introducers to resolve queries and finalise payments. Supporting the wider admin team with additional duties – no two days are the same! Making calls to mortgage lenders, solicitors, insurance providers and GP surgeries for updates.
Allocating referrals, updating key performance indicators (KPIs), and assisting with marketing materials. Providing regular updates to our Estate Agent partners and learning to input data into our mortgage systems.
What we’re looking for:
Strong Microsoft Excel skills – including formulas. Outstanding
attention to detail
and a commitment to accuracy. Ability to work independently and follow processes with confidence. Excellent organisation and
communication skills
. A proactive,
problem-solving
mindset. Previous experience in financial services, payroll, or mortgage admin would be a plus – but not essential if you’re quick to learn! Why our staff love working at YBM: A fun,
fast-paced environment
with plenty of room to grow.
Be part of an
award-winning team
that values
teamwork
, trust, and making a difference. Give back to the community – for every mortgage, we plant a tree and donate to local charities. Supportive culture – we’re all about helping each other thrive and develop. Celebrate your birthday – we give you the day off! Social events throughout the year.
How to Apply:
If you believe you’re the person we’re looking for and want to join a really lovely team, please get in touch! We can’t wait to hear from you.
Title: Commissions Officer and Administrator
Company: Yellow Brick Mortgages Ltd
Location: Norwich, England, UK
Category: Administrative/Clerical, Finance & Banking
