Overview
Complaints Handler Jobs in Federal Territory of Kuala Lumpur, Malaysia at Concentrix
Title: Complaints Handler
Company: Concentrix
Location: Federal Territory of Kuala Lumpur, Malaysia
Key Responsibilities:
- Investigate and resolve customer complaints in line with policies
- Communicate with customers via phone, email, and written correspondence, ensuring clarity and empathy throughout.
- Document all complaint details accurately and maintain comprehensive records.
- Liaise with relevant departments to gather information and facilitate resolution.
- Ensure timely resolution of complaints, meeting service level agreements and deadlines.
Key Competencies:
- Customer Focus: Demonstrates empathy, patience, and a commitment to delivering positive outcomes.
- Communication: Clear, concise, and professional in both written and verbal interactions.
- Attention to Detail: Maintains accuracy in documentation and case handling.
- Resilience: Handles challenging situations calmly and professionally.
- Collaboration: Works effectively with colleagues across teams to resolve complaints.
Required Qualifications:
- Bachelor’s degree with knowledge of Life Insurance.
- 2-3 years’ experience in a Life Insurance contact centre, with at least 1 year in complaints handling role.
- Strong written and verbal English skills.
- Additional language skills (desirable).
