Overview
Consumer Complaints Analyst Jobs in Columbus, Ohio, USA at Sutton Bank
Summary
Responsible for working with Programs to identify, track and respond to issues/complaints associated with a variety of card products.
Qualifications
Education:
High School Diploma. Associates Degree preferred.
Experience:
Six months to a year of related experience and/or training, preferably in a financial institution and/or with card systems. Previous customer service experience. Or equivalent combination of
education
and experience.
Essential Functions
Responds to escalated phone complaints; forwards to the appropriate program(s), provides follow-up on those that require further action, responds to customers, and records outcomes in the appropriate database/tool.
Responds to physical complaints received via mail; scans mail, forwards to the appropriate program(s), partners with internal Compliance and/or Legal as appropriate, records outcomes in the appropriate database/tool.
Responds to complaints received via the website; forwards to the appropriate program(s), partners with internal Compliance and/or Legal as appropriate, records outcomes in the appropriate database/tool.
Responds to BBB/regulatory complaints; forwards to the appropriate program(s), partners with internal Compliance and/or Legal as appropriate, records outcomes in the appropriate database/tool, files responses with the appropriate agencies within the appropriate timeframe.
Knowledge/Skills/Abilities
The ability to communicate effectively and clearly, both in verbal and written communications.
Excellent interpersonal skills.
Strong knowledge of the business area that is being supported.
Self-directed and motivated.
The ability to manage multiple tasks.
Provide exceptional customer service with each interaction. Exercise good judgment when performing job functions to safeguard the assets of the bank and the customer.
Strong administrative skills.
The ability to adapt to a changing and fast-paced work environment.
Strong analytical skills.
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Title: Consumer Complaints Analyst
Company: Sutton Bank
Location: Columbus, Ohio, USA
Category: Administrative/Clerical (Business Administration)
