Overview
Coordonnateur des services aux locataires Jobs in Toronto, Canada at BGIS
Job Description Who We Are
BGIS is a leading provider of customized facility management and real‑estate services. With a combined team of over 6,500 worldwide, we relentlessly focus on enabling innovation through the services we deliver while actively seeking new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
Further information is available at
Summary
The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small‑scale maintenance projects, workspace changes, design services and office services. The position also coordinates the resolution of tenant issues related to the delivery of tenant service projects, assembles scopes and specifications, manages tendering, financial administration, and monitors contractor performance for tenant service and base building projects.
Key
Duties & Responsibilities
- Receive, process and validate service requests received by telephone, e‑mail, and personal visits and maintain service call/work order tracking as required
- Co‑ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position
- Provide assistance and support to Facility Managers with respect to the delivery of small‑scale tenant service projects by determining required skills, assisting with contractor selection, monitoring performance, budget, quality control, and assigning work
- Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
- Interpret client work processes, workplace culture and policies effectively for Tenant Services delivery
- Other duties as assigned
Knowledge & Skills
- High school completion plus a specialised technical or business course
- More than one year up to three years of job‑related experience
- Superior client management/customer service skills
- Effective interpersonal skills with an emphasis on communication (verbal/written)
- Knowledge of project delivery and tendering processes
- General knowledge of commercial building systems and/or construction
- Strong organisational, coordination and documentation skills with the ability to multi‑task
- Ability to work independently
- Ability to interpret contracts, as required
- Proficiency with CAD will be considered an asset
- Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
- Proficient with MS Office and email software
Licenses and/or Professional Accreditation
- Valid driver’s licence (as required)
This is a regular, full‑time position with a salary range of $54,185–67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.
At BGIS we believe that diversity and inclusion is a key business driver, so we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier‑free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success.
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Title: Coordonnateur des services aux locataires
Company: BGIS
Location: Toronto, Canada
Category: