Overview
Cosmetic Clinic Client & Bookings Coordinator Jobs in Indonesia at VX Indonesia
Title: Cosmetic Clinic Client & Bookings Coordinator
Company: VX Indonesia
Location: Indonesia
Cosmetic Clinic Client & Booking Coordinator
Location: Remote
Employment: Part-Time / Full-Time
About the Role
We are looking for a confident, warm and organised Client & Booking Coordinator to support an Australian cosmetic clinic.
The main focus of this role is to respond to enquiries, follow up prospective clients and convert enquiries into booked appointments.
A nursing or healthcare background is highly desirable, particularly someone with knowledge or experience in cosmetics, aesthetics, dermatology or skin treatments.
Key Responsibilities
- Respond to client enquiries via phone, SMS, email and social media.
- Follow up prospective clients and convert enquiries into appointments.
- Book, reschedule and cancel appointments.
- Manage practitioner calendars and help fill appointment gaps.
- Follow up missed calls, cancellations and no-shows.
- Answer general questions about services, pricing and appointments using clinic-approved information.
- Maintain accurate client records and update the clinic’s CRM/booking system.
- Escalate medical or treatment-related questions to the appropriate practitioner.
- Provide friendly and professional client support.
About You
- Nursing or healthcare background highly desirable.
- Cosmetic, aesthetic, dermatology or skin clinic experience preferred.
- Strong spoken and written English.
- Confident communicating with clients over the phone.
- Comfortable with sales, follow-ups and appointment conversion.
- Warm, professional and able to build rapport.
- Organised, proactive and detail-oriented.
- Comfortable using booking systems and CRMs.
Please note: This is a non-clinical role. The successful candidate will not provide medical advice or make treatment recommendations.
