Overview
CRM & Customer Success Administrator (m/f/d) Jobs in Greater Kuala Lumpur at RIEDEL Communications
Title: CRM & Customer Success Administrator (m/f/d)
Company: RIEDEL Communications
Location: Greater Kuala Lumpur
RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks.
Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.
Join us as CRM & Customer Success Administrator (m/f/d) on this exciting journey and experience the fascination of Riedel Communications in action.
Your Responsibilities
- You manage and maintain customer and equipment data across CRM and ERP systems, ensuring accuracy and consistency.
- You create and update equipment assets based on customer orders and support asset identification for Service Level Agreement (SLA) quotations.
- You administer SLAs including entitlements, renewals, and contract maintenance.
- You coordinate SLA-related processes, including contract creation for multi-site customers and communication management.
- You review, validate, and manage user accounts within the customer portal, ensuring correct account assignment.
- You handle administrative user requests, including access upgrades, deactivations, and data corrections.
- You support ongoing data quality initiatives by maintaining customer master data and improving internal processes.
THATS YOU
- Diploma or Bachelor’s degree in Business Administration, Marketing, Communications, Information Systems, or a related field.
- 3–5 years of experience in CRM administration, customer service, or a comparable administrative role.
- Strong proficiency in CRM systems, ideally Salesforce, and solid knowledge of Microsoft Office (especially Excel with pivot tables and data handling).
- High attention to detail, strong organisational skills, and the ability to manage multiple tasks efficiently.
- Proven problem-solving skills with a proactive and structured working style in an international environment.
- Excellent written and spoken English skills.
WE OFFER
- Life and Work balance through our flexible working time system including mobile working in a hybrid model
- Career booster with numerous individual development and training opportunities
- Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture – it is about the people and their personality that matters
We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.
ENRICH OUR TEAM!
With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally.
RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are – far away from any pigeonholing.
