Overview
Customer Account Coordinator Jobs in Lincoln, England, UK at Universal Business Team
Description
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Location:
Lincoln
Salary: £27,500 – £32,500
Hours:
Monday – Friday, 7:30 am – 4:30 pm (30-minute lunch) – Office-based with some
flexibility
Benefits:
21.5 days holiday + 8 bank holidays, half-day off on your birthday, free parking, ad-hoc free lunches, discounted food from an on-site bakery, auto-enrolment pension, and a great
team environment
!
The Opportunity
Are you an energetic and proactive customer service professional looking for your next challenge? This is your chance to join a thriving and growing SME business in the food manufacturing sector!
We’re looking for a Customer Account Coordinator to provide first-class customer service, process orders efficiently, and be a key point of contact for clients. This is a varied and
fast-paced
role where you’ll work closely with an experienced and
supportive team
.
What You’ll Be Doing
* Handling inbound customer calls and emails, processing orders, and assisting with enquiries
* Managing customer accounts, providing updates on orders, deliveries, and invoices
* Uploading and maintaining accurate customer records on the ERP system
* Liaising with internal teams (production, despatch, and sales) to ensure smooth order fulfilment
* Proactively following up on quotes and identifying opportunities for
upselling
(no
sales targets
!)
* Supporting customers with product information, returns, and repairs
Requirements
* Previous B2B customer service experience
* Strong administration and order processing skills
* Confident handling inbound calls and resolving queries
* A proactive approach – comfortable following up with customers
* A positive,
team-oriented
personality – we love bubbly, engaging people!
* Technical knowledge of parts/fixtures/fittings (desirable but not essential)
Why Join?
This is a
dynamic
, energetic, and growing business with
exciting
plans for expansion. You’ll be working in a
supportive environment
where initiative and personality are valued. If you’re looking for a role where you can make an impact and develop towards account management, this is a fantastic opportunity
Title: Customer Account Coordinator
Company: Universal Business Team
Location: Lincoln, England, UK
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual), Administrative/Clerical
